Position Title: IT Field Team Lead

Reports To: IT Manager / Regional Director

FLSA Status: Exempt

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*About the Company: *

We live in a world where constant strides in technology have greatly impacted every aspect of our lives. In the field of education technology, Vinson Group LLC is leading the way. Our company combines knowledge and customer service to provide technology solutions to schools. At Vinson, we leverage our experience in the educational sector and beyond to help parents, students, teachers, and school leaders tackle the impossible every day.

Our goal as an organization is to invest in our employees to better the quality of education in schools and to give our employees the opportunity for a career path in IT. Learn from working with a wide range of equipment in different environments, and learn from others' technical diversity. To be successful in this role, you'll need to be extremely collaborative, an excellent troubleshooter, a superb communicator, and a team player. Eager to work for a company that values career trajectory, positive environment, and making a difference in education? Look no further and apply today with Vinson!

What it's Like to Work Here

Ask our employees and one word they'd use to describe working at Vinson Group LLC is "great." Our team members all share a positive attitude, problem-solving abilities, and patience, enabling them to provide excellent customer service. Our culture, plus continuous opportunities for growth, has resulted in positive working relationships. Don't miss out on this job opening with us!

Position Summary

The Field Team Lead role is our primary role for handling support requests and management at our clients. The role focuses on working with the clients to understand their day-to-day needs. In addition to the daily operations, Field Team Leads are expected to move projects assigned from their IT Manager or Regional Director forward. Field Team Leads will schedule Field Technicians to sites and assign tickets appropriately. They are expected to act as a model technician in the field and train new team members. Field Team Leads may participate in client meetings and guide topics assigned to them. They will also own  the key performance indicators for the accounts they oversee. 

Essential Duties and Responsibilities

Includes, but is not limited to the following: 

Manage and provide support for technology-related projects (ex. Security Camera system setups, Upgrading or rewiring rooms, Lifecycle Management Plans)

Serve as an escalation for Field Technicians

Communicate updates to our network team and make necessary documentation updates

Identify new projects and work with your direct manager to prioritize and plan the project

Work in conjunction with our network team to implement Vinson Group, LLC standardized solutions

Deliver project communication to clients and staff as delegated

Lead projects as delegated

Escalate Network & Infrastructure and Data & Application Services tickets to network team as needed

Monitor tickets for assigned clients to ensure compliance with company Key Performance Indicators, including:

• Notes every 7 business days
• Completing tickets within 30 days (as applicable)
• Updating and assigning tickets with notes

Confirm tickets are completed promptly and properly. Provide follow-up on unresolved