Description

EMCOR Services Team Mechanical Inc. is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world's leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. Team Mechanical is a TOTAL FACILITIES SOLUTION for HVAC, Preventive Maintenance & Service, Process Piping, Building Automation Systems and Energy Solutions.

Job Title: HVAC Service Team Dispatcher

Department: Service

Summary: The Service Team Dispatcher position dispatches the service technicians in response to customer calls for service. This is a non-exempt position and reports to the Service Manager.

Responsibilities Include:

• Handle all incoming calls from customers in a prompt and courteous manner

• Evaluate customer situation and match the appropriate service technician for the task based on technician skill

• Processing the service call paperwork

• Maintaining timely communication and responding to all customers

• Maintaining direct communication with field personnel, maintain dispatch board

• Issue purchase orders, completing required data entry

• Closing out service call paperwork and verifying all charges and costs

• Maintain professionalism and a positive attitude with both internal and external customers

• Work in tandem with sales team and service manager in order to meet customer expectations

Qualifications/Skills and Knowledge Requirements:

• High School Diploma or GED Required

• 2+ years hands on customer service experience

• Proficient on MS Office Suite

• Attention to Detail

• Be able to multi-task

• Excellent Organization

• Ability to problem solve

• Excellent oral and written communication

• Customer service skills a must

• Team Player

• Flexible and reliable

• Able to work in a fast-paced environment

• Previous experience in dispatch role or construction industry

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here (https://recruiting.ultipro.com/EMC1002EMCGI/JobBoard/cc563430-39f7-4c82-bdfe-62f295bd857a/?q=&o=postedDateDesc&w=&wc=&we=&wpst=) . Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

#team

Qualifications

Education

Preferred

• Some college or better

Experience

Required

• 2 years: Work experience in dispatch