Description We are opening an opportunity for a Customer Service Representative to join our team in Kenosha, Wisconsin. In this role, you will be an integral part of our operations, ensuring smooth processing of customer orders, maintaining inventory records, resolving issues, and managing internal and external communications. This role offers a contract to permanent employment opportunity.

Responsibilities:

• Ensure accurate and efficient processing of customer orders and requests.

• Maintain and manage inventory records, including validation of item setup, purchase orders, and communication with warehouse.

• Handle and resolve any issues or problems related to customer service.

• Manage and respond to a variety of incoming emails from different internal sources.

• Generate clear, consistent communication to internal and external team members regarding the status and requirements of programs.

• Collaborate with Account Management, Client Services, Production, Finance, and other operations staff.

• Facilitate the resolution of exception reporting from start to finish – generate reports, code items, follow-up with stakeholders, and problem solve as necessary to eliminate exceptions.

• Prioritize orders and/or projects, including prompt expediting of emergency requests.

• Maintain and distribute various reports as needed to ensure daily requirements are met.

• Assist with special projects as necessary. Requirements • Proficiency in answering inbound calls to resolve customer inquiries

• Experience in a call center customer service environment

• Strong customer service skills with a focus on delivering high-quality assistance

• Ability to perform data entry tasks with accuracy and attention to detail

• Experience in managing email correspondence with customers

• Proficiency in handling both inbound and outbound calls

• Knowledge of Microsoft Excel for data management and analysis

• Familiarity with Microsoft Word for document creation and editing

• Experience in order entry, ensuring all customer details are accurately recorded

• Ability to schedule appointments effectively, balancing customer needs and business operations TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .