Description We are offering a contract to permanent employment opportunity for a Customer Service Representative in Kenosha, Wisconsin. In this role, you will be heavily involved in order management, handling client inquiries, and maintaining inventory records in the retail industry. You will be part of a collaborative team and your work will have a direct impact on our operational efficiency.

Responsibilities:

• Handle incoming emails from various sources within the organization

• Assist with special projects as needed

• Maintain clear and consistent communication with both internal and external team members regarding the status and requirements of programs

• Collaborate with Account Management, Client Services, Production, Finance, and operations staff

• Ensure accurate incoming inventory by validating item setup, managing purchase orders, and communicating with the warehouse

• Follow through on exception reporting from start to finish – generate reports, code items, follow up with stakeholders, and problem solve as necessary to eliminate exceptions

• Prioritize orders and/or projects, including the swift expediting of emergency requests

• Maintain and distribute various reports as needed to meet daily requirements

• Take part in the design of promotional offers, campaign planning, scheduling meetings with key clients, and improving our service offerings

• Foster and grow both external and internal relationships through proactive thought leadership and data-driven decision-making

• Advocate for continuous improvement of operations and processes to reduce the burden on operations and enhance the quality of sales and customer interactions

• Regularly interface with peers from the Merchandising, Client Service, Creative, Sourcing, Vendor Management, and Finance departments. Requirements • Proficiency in answering inbound calls, ensuring customer queries are addressed professionally and efficiently.

• Demonstrable experience in call center customer service, showcasing excellent problem-solving and communication skills.

• Strong customer service skills, with a focus on providing exceptional customer experiences.

• Skilled in data entry, maintaining accuracy and speed while inputting customer information.

• Ability to handle email correspondence, responding to customer inquiries in a timely and respectful manner.

• Experience with both inbound and outbound calls, adept at managing a high volume of calls.

• Proficiency in Microsoft Excel, utilizing it for data analysis and reporting.

• Familiarity with Microsoft Word, using it to draft communications and document customer interactions.

• Experience in order entry, ensuring orders are accurately captured and processed.

• Capability to schedule appointments, managing customer bookings efficiently and effectively. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .