IT Process Manager – Core Technology Infrastructure

Now Hiring! IT Process Manager – Join our dynamic team and drive operational excellence within Core Technology Infrastructure. We are seeking an IT Process Manager to optimize processes, ensure compliance, and enhance business efficiency. If you have expertise in process improvement, risk management, and technology services, this role is for you.

Job Overview

The IT Process Manager is accountable for the identification, development, management, and improvement of processes supporting strategic objectives within Core Technology Infrastructure. This role ensures that CTI effectively designs, integrates, and improves processes while meeting risk and compliance requirements. The IT Process Manager will collaborate with process owners, risk officers, compliance partners, and CTI leaders to drive efficiency and effectiveness.

Key Responsibilities

• Lead assessments of risk and control environments, ensuring adherence to enterprise-wide standards

• Monitor and test controls, identifying issues and recommending process improvements

• Implement optimized controls and enhance Quality Assurance practices for business continuity

• Manage team performance and productivity for quality inspection reviews

• Ensure data accuracy and governance reporting through dashboard metrics

• Drive continuous process improvement and streamline CTI operations

• Assess business functions, define key processes, and address pain points

• Connect processes to customer and employee requirements

• Define and implement process controls to mitigate risk

• Analyze process performance and compliance for stability, capability, and predictability

• Train and mentor team members on process excellence and risk management

Required Skills and Experience

• Ten or more years in business or technology, with a focus on Process Management, BPM, Lean, or Six Sigma

• Strong understanding of Infrastructure Technology functions and processes

• Working knowledge of ITIL, COBIT, or other best practice frameworks. Certification is a plus

• Strategic thinker with experience in process transformation, risk mitigation, and change management

• Strong communication, collaboration, and stakeholder management skills

• Ability to challenge the status quo, build consensus, and drive continuous improvement

• High attention to detail with a sense of urgency and dependability

Preferred Qualifications

• Six Sigma Green or Black Belt certification

• Knowledge of banking technology and process maturity assessments such as CMMI, TIPA, or ISI/IEC 15504

• Experience with ARIS modeling and process frameworks

• Passion for innovation, diversity, and continuous learning

Why Join Us

• Be part of a high-impact team driving innovation and operational excellence

• Work with industry leaders in Core Technology Infrastructure

• Opportunity for professional growth and leadership in a dynamic environment

Apply now and take the next step in your career as an IT Process Manager.

#nowhiring #jobposting #careeropportunities #employmentopportunities #hiringnow #newjob #jobopening #workopportunities #applynow #hiring #joblisting #jobalert #jobopportunity

Pay Details: $90.00 to $95.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance