Job Information
Lenovo Senior User Experience Researcher in Karnataka, India
Senior User Experience Researcher
General Information
Req #
WD00069385
Career area:
Information Technology
Country/Region:
India
State:
Karnataka
City:
BANGALORE
Date:
Thursday, August 8, 2024
Working time:
Full-time
Additional Locations :
- India
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .
Description and Requirements
Primary Responsibilities:
Lead and conduct UX research across a wide range of website UIs, customer types, platforms, and product information
Provide efficient, timely execution of research projects, using a wide range of tools and both qualitative and quantitative methods
Develop research plans, methodologies, and protocols to address key product questions and business goals within the e-commerce space
Perform competitive analysis, benchmarking, contextual inquiry and other types of usability tests
Contribute UI ideas that simplify and enhance the online experience
Analyze qualitative, quantitative, and mixed methods data to identify patterns, insights, and trends specific to e-commerce user behavior
Synthesize research findings into clear, concise, and actionable recommendations that enhance the e-commerce user experience
Present research findings to stakeholders through reports, presentations, and workshops, with a focus on e-commerce insights
Collaborate with cross-functional teams to prioritize research efforts and align them with e-commerce business objectives
Qualifications
5-8 years of experience in user experience research or social science research, with a proven track record of delivering research findings with impactful ROI
Expertise in experimental design and statistics; equally comfortable with qualitative and quantitative data
Demonstrated expertise triangulating multiple research and data collection methods
Expert-level experience with usability testing platforms and research tools such as usertesting.com, survey platforms, session-recording tools, site intercepts, SAS, SPSS, R, or similar
Excellent analytical, problem-solving, and critical-thinking skills.
Strong communication and presentation skills, with the ability to convey complex concepts to diverse audiences
Passion for user-centered design and a deep empathy for e-commerce users.
Deep understanding of and practice applying the principles of good web and UI design
Experience with web analytics tools; Quantum Metrics specifically is a plus
Adaptability to shifting priorities, demands and timelines
Possess a positive attitude and ability to work in a collaborative and energetic team environment
Ability to accommodate flexible working hours to support global business operations
Education/Experience
• Master’s degree in a Social Science or HCI, e.g., Cognitive or Social Psychology, Anthropology or related social science field is required. PhD preferred
Additional Locations :
India
India
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