P&TO Resource Management Professional

General Information

Req #

WD00067831

Career area:

Services

Country/Region:

India

State:

Karnataka

City:

BANGALORE

Date:

Thursday, July 4, 2024

Working time:

Full-time

Additional Locations :

• India - Karnātaka - Bangalore

• India - Karnātaka - BANGALORE

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .

Description and Requirements

The ‘Resource Management Professional’ is part of the TSD People & Talent Operations Resource Management organization, and the role is responsible for leading a specific Delivery unit (Service Factory), driving on-time fulfilment, identify fulfilment risks and develop strategies (re-skilling, rotation, utilization) resource allocation, resource skills management, validating & enabling external hiring requests, enabling L&D programs to address demand-role-skill requirement, and bench management.

The Resource Management Profession will be the Delivery Unit SPOC for resource fulfilment requirements and be the SPOC for the demand owner and hiring manager. He/She will be the liaison for the Talent Acquisition team to help drive external fulfilment actions.

Below are key objectives as a function:

Resource On-time Fulfilment

Drive all demand fulfilment with resource supply matching based on skill, location, level availability and schedule. Collaborate with the respective Strategy and Planning team members, to address demand inquiries, to enable faster and appropriate fulfilment. Facilitate demand requirement for resource assessments (internal and client), and ensure timely completion of assessment actions to drive on-time fulfilment.

Resource Allocation

Allocate resources to respective demands, based on demand owner agreement on demand-supply matching, facilitate resource onboarding to demand opportunity, de-allocation of resources for runoff/project release, re-assignment of resources.

Skills Management

In collaboration with Delivery Unit capability leads, ensure a refreshed repository of resources skills, certifications with a refined and periodically updated skill taxonomy. Ensure resource resume is refreshed/updated and available to share with demand owners for assessment and allocation.

Utilization

Track utilization of resources (total utilization and productive/billable utilization) aligned to organizational targets, to identify alternate bench (based on allocation & utilization), to improve overall TSD utilization metrics.

Bench Management

Identify active bench resources with a periodic view of bench aging, proactive fulfilment planning, re-skilling initiatives; to mitigate bench overrun and measure to targets

Capacity & Capability Planning

Collaborate with respective capability leaders within the delivery units to enable capacity and capability planning (readiness with L&D, proactive hiring, organization talent strategy with campus and graduate hiring programs, bench planning etc)

Qualifications & Experience

• Bachelors degree in relevant field

• 5-8 years of professional experience in IT Services organizations

• 5+ years of Resource Management experience (or similar experience), with knowledge about IT services delivery.

• High level of communication & presentation skills.

• Excellent business acumen about service delivery operational models, resource management outcomes and KPI’s, and optimizing resources with innovative strategies

• Ability to thrive in a fast-paced environment with minimal guidance, thrive in ambiguity.

• Collaborative approach to meeting business objectives and ability to influence at all levels of matrixed organizations.

Preferred Requirements (nice to have)

• Global exposure across multiple technology service areas

• Experience working with global teams and conducting business internationally.

• Master’s Degree in relevant field

Additional Locations :

• India - Karnātaka - Bangalore

• India - Karnātaka - BANGALORE

• India

• India - Karnātaka

• India - Karnātaka - Bangalore , * India - Karnātaka - BANGALORE