Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Focus:

Operation Support of enterprise databases ensuring high availability through proactive monitoring, health checks, and self-healing. Resolving incidents under Incident Management, Root Cause Analysis through problem management, automate routine tasks, improve monitoring & alerting and perform changes under Change Management. The individual will be required to collaborate with numerous partners including Amex application teams, infrastructure support teams and various product and support vendors.

Organizational Context:

Member of a data base management or database support team reporting to Engineering Director, or Director of Technical Delivery.

How will you make an impact in this role?

We are looking for a highly motivated Data Engineer (DBA) with good understanding and experience in maintaining the health and availability of our production Cassandra, Mongo and/or Couchbase databases. In this position, you will be joining our global technology’s Database Operations team in American Express, Bangalore, India.

• Proactively prevent business impacts and disruptions related to database failures.

• Participate in technology bridge calls to circumvent unplanned business disruptions.

• Assist with upgrades and/or migrations as requested by database engineering, database development, database infrastructure and application partner teams.

• Assist in Disaster Recovery testing.

• Knowledge of ITIL processes – Incident, Problem & Change Management.

• Provide technical direction and assistance to our contractors.

• Drive improvements within platforms.

• Look for opportunities for developing automation, Efficiency and Self Service.

Qualifications:

• 10 year experience with Cassandra, Mongo and/or Couchbase databases as a Database Administrator (DBA).

• Experience with troubleshooting, performance enhancements, latency, capacity, and availability issues in a production support environment.

• Experience using Ansible, GitHub, Unix Shell Scripting, Python, Splunk, ELK or Grafana is a plus.

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Technologies

Primary Location: India-Karnataka-Bengaluru Urban

Schedule Full-time

Req ID: 24017876