Assistant Facilities Manager | Karachi

Job ID

190489

Posted

23-Oct-2024

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

Karachi - Sindh - Pakistan

Key Tasks:

• Building relationships with both internal and external customers including the building landlord, partners and vendors to ensure the best Client experience

• Day-to-day site management activities including site functionality, escalation management, planning and Client satisfaction

• Managing Building Management Systems, managing Preventative Planned Maintenance schedules in the CMMS system defined, Environmental Health and Safety and Quality Compliance, etc. as required

• Working in accordance with health and safety measures and promoting best practice amongst colleagues, contractors and vendors at all times

• Managing and reviewing health and safety documentation to ensure compliance and safety on site with recommendation and implementation in alignment with CBRE and GSK QHSE Leads

• Ensure company and client policies and procedures are adhered to consistently including statutory compliance and standard operating procedures for activities in scope

• Communicating efficiently to keep the Client and management team informed of any elevated risks or events, as necessary

• Managing budget and spend ensuring alignment with CBRE and GSK policies and procedure i.e., closure of business reviews, leading P&L, liaising with the Contract Support/FC to map the budget vs spent tracker

• Delivery or delegation of service requests to ensure all requests are actioned within the agreed timeframe meeting Key Performance Indicators and Service Level Agreements

• Ensuring office housekeeping and cleanliness is delivered to the highest standard, working closely with cleaning vendors, monitoring works and conducting audits

• Preparation and delivery of monthly Contract and Business Unit Reviews

• Ad-hoc reporting as requested by the account

• Collaboration with external project managers in relation with facilities projects and fitouts on site

• Managing the Facilities team (if applicable), managing team’s objectives, goals and growth

• Supervising and monitoring team’s day to day work

• Providing event support and event space set up which may include light lifting

• Enabling and promoting engagement at site with support to any additional services in alignment with the agreed SOW.

• Act as the local point of contact/liaison for external contractors and consultants, monitor contractors' on-site activities and report on inappropriate Health and safety arrangements.

• Preparing and reporting the gaps identified in day-to-day operational activities (covering all soft and hard services)

• Leading the GAP analysis of the sites with the preparation of reports for the Facility Manager

• Preparing and maintaining the asset reports for all equipment and assets installed at the client site

• Responsible for preparing detailed reporting of the shortcomings on Daily/Weekly/Monthly basis and reporting it back to the reporting Manager

• Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons provides appropriate assistance and makes appropriate notifications according to operating procedures.

• Formulation of on-need SOPs with the approval of CBRE and GSK Local leadership to ensure transparency and service compliances.

Success Measures

• Achievement of Business Unit / Contract KPIs in line with business requirements.

• Customer Management Report accurate and timely

• Deep knowledge of Contract specifics. Change Requests are processed accurate and timely

• Client satisfaction, as Voice of Customer or any other CBRE Client Survey. No escalations

Education:

• Business Graduate / engineering qualification will be preferred

Experience:

• 3-5 years’ direct facilities Management experience

Skills:

• Fluent in English and local language

• Social skills to be able to follow up and maintain relationships

• Open to new ways of working to challenge inefficiencies

• IT Skills to achieve key tasks and give the business a sound reporting base.

• Superior written and verbal communication skills with strong oral presentation skills.

• Capable of working in a matrix environment.

• Must have some financial knowledge and understanding of financial models

• Administrative skills in managing facility related activities covering technical services and non-technical services

• Ability to comprehend, analyse, and interpret complex documents.

• People management to facilitate the client and CBRE team

Circumstances:

• On a daily basis - working on site The role will be 5-day week Monday to Friday (On occasion, it may be required to work weekends or bank holidays, this will be arranged in advance)

Core Competencies:

• Customer Service

• Communication

• Integrity

• Attention to Detail

• Financial skills

• People Skills

• Admin/Facility Competencies

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)