Staples is business to business. You’re what binds us together.

Our digital solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners and deliver reliable, customer-centric technology services.

What you’ll be doing:

• Network gear installation and configuration of Cisco routers and layer 2/3 switches.

• Extreme RF networks.

• Zebra, Kyocera printers, and multifunction devices.

• Work closely with 3rd party vendors for requesting quotes, writing purchase orders, and managing their work for projects.

• Assist in small to large project work for projects initiated by both Staples as well as 3rd party vendors.

• Maintenance of all relevant infrastructure documentation within Word, Visio, Excel.

• Support local and remote associate’s Windows 11 PC’s and Apple Mac devices.

• Microsoft 365 support.

• Configure and install network printers.

• Adhere to Service Levels while working on support tickets in ServiceNow.

• Configurate, tune, upgrade, and administrate infrastructure components.

• Evaluate systems performance, capacity, and provide reports and recommendations to management.

• Gather of business requirements and develop functional specifications, review with Technical Engineers to ensure business centric solutions are consistent with Staples network standards.

• Local site contact. Manage implementations, provide post-implementation end-user support and maintenance.

What you bring to the table:

• Technical expertise in installations, configurations, maintenance of network equipment, services, and devices.

• Collaboration with network/Wi-Fi vendors on new and updates to existing technology.

• Strong written and verbal communication skills.

• PC imaging & software deployment systems (SCCM)

• Apple/Mac imaging via JAMF

• Solid understanding of TCP/IP LAN and WAN networks

• Cisco stack and networking knowledge

• Good understanding of RF and security technologies

What’s needed- Basic Qualifications:

• BS or BA degree in computer science, business administration or related field or equivalent experience

• 3+ years of experience with WAN, LAN, and Wireless technologies.

• 3+ years of experience with Cisco routers and switches and Extreme Networks Wi-Fi.

• 3+ years of personal computer experience: PC software / hardware, Windows 10, Apple/Ma.

• Availability to work after hours and weekends to support major projects or stability issues as needed.

• Travel (day trips) in Missouri – 10%

• Travel - Possible other parts of the country for scheduled projects – 10%

• Must be available for scheduled 24/7 on call rotation approximately once every 10 weeks.

• Must have reliable transportation.

• Ability to lift and move computer equipment and printers.

• Supply chain experience in a Fulfillment Center.

What’s needed- Preferred Qualifications:

• Avaya/Cisco IP-tel / VOIP experience a plus

• Experience in supporting Distribution and Supply Chain/Warehousing infrastructure environments.

We Offer:

• Inclusive culture with associate-led Business Resource Groups

• Flexible PTO (22 days) and Holiday Schedule

• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

Staples is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.