Thanks for your interest in Children's Mercy!

Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.

Children’s Mercy is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children’s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.

Overview

The Information Systems Analyst II will:

• Serve as liaison between Information Systems and user departments to determine how best to support them through the effective use of technology.

• Design, implement, upgrades and maintain software systems with a high degree of complexity.

• Facilitate process improvements. Coordinate custom programming, change management, and system optimization.

• Provide quidance and training to less experienced analysts.

At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

Responsibilities

Liaison between Information Systems and user departments:

• Collaborates with system users to determine how to best support them through the effective use of technology.

• Investigates the need for additional services, programs, modules or modifications.

• Communicates policy to users. Responds to user requests for assistance.

• Participates in orientation, training, and knowledge transfer of new IS staff.

• Maintains application security by granting the correct level of access for all users and administrators of the application.

• Monitors access to applications including removing access when a user or administrator no longer requires the access.

  Design, implement, upgrade, and maintain software systems with a high degree of complexity:

• Collaborates with system users to identify system deficiencies.

• Formulates recommendations to remedy system deficiencies.

• Tests planned system upgrades to identify defects.

• Coordinates correction of identified defects with the software vendor.

• Implements system upgrades. Maintains ongoing changes in application configurations.

• Maintains current knowledge of software enhancements and upgrades.

• Maintains documentation of the application, how it works, what it does, technical contacts, responsible parties, maintenance instructions, back-up procedures, disaster recovery.

  Facilitate process improvements:

• Collaborates with system users to identify where improvements are needed in electronic processes.

• Acts as subject matter expert to design and implement system changes to improve processes.

  Coordinate custom programming:

• Collaborates with users and/or application vendor to define needed improvements related to standard application limitations and defects.

• Collaborates with users to define specifications of needed functionality. Coordinates with application vendor and/or programmers to provide needed functionality.

• Coordinates quality assurance with IS team and end users to determine accuracy of custom programming.

  Coordinate change management and system optimization:

• Collaborates with users to define effects of planned system changes.

• Coordinates the implementation of system changes with other affected groups.

• Coordinates with software vendors to identify the most efficient application configuration to maximize system performance.

Qualifications

• Bachelor's Degree and 5-7 years' experience. Experience in the user areas to be supported or related field. OR

• High School diploma or equivalent or Associate's degree and 9 years' related experience may be accepted in lieu of a Bachelor's degree, plus the above.

Benefits at Children's Mercy

The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

Learn more about Children’s Mercy benefits. (https://www.childrensmercy.org/careers/why-childrens-mercy/employee-benefits/)

Starting Pay

Our pay ranges are market competitive. The pay range for this job begins at $32.57/hr, but your salaried offer will be determined based upon your education and experience.

Remote Work/Work from Home

This is an intermittent remote position, which means that the person hired will work with his or her manager to determine a schedule that includes both at home and on-site hours at a Children’s Mercy location. The incumbent must live in the Kansas City metro area.

EEO Employer/Disabled/Vet

Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation all are factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free.

Our commitment to Diversity & Inclusion

CM is committed to creating a diverse and inclusive workforce. Our patients and families come from all walks of life, and so do we. We know that our greatest strengths come from the people who make up our team so we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.

If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, ethnicity, race, sex, sexual orientation, gender identity and expression, national origin, age, languages spoken, veteran status, color, religion, disability and beliefs.

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Requisition ID2024-30726

Requisition Post Information* : Posted Date5 hours ago(9/20/2024 2:44 PM)

Posting CategoryInformation Systems

DivisionINFO SYSTEMS BUSINESS APPS

Work TypeFull Time

Work DaysM-F

Work Hours0800-1630

FLSA StatusExempt

Location : NameAdele Hall

Recruiter : Full Name: First LastTerry Worthington-Brown

Recruiter : Emailtlworthingtonbro@cmh.edu