Description

We are seeking a motivated and enthusiastic Entry-Level Help Desk Technician to join our clients IT team in Kansas City, MO. The ideal candidate will have a passion for technology, a willingness to learn, and a strong desire to provide excellent customer service. As a Help Desk Technician, you will be the first point of contact for users experiencing technical issues and will provide support to ensure smooth and efficient operations.

Key Responsibilities:

• Provide First-Line Support: Respond to requests for technical assistance via phone, email, or in-person.

• Troubleshoot Issues: Diagnose and resolve technical hardware and software issues.

• Document Solutions: Log all help desk interactions and solutions in the ticketing system.

• User Assistance: Assist users with setting up accounts, resetting passwords, and navigating systems and applications.

• Maintain Equipment: Assist with the setup, maintenance, and troubleshooting of computer systems, hardware, and software.

• Escalate Issues: Identify and escalate complex issues to higher-level support or specialized departments when necessary.

• Follow Procedures: Adhere to standard operating procedures for troubleshooting and support.

• Customer Service: Provide excellent customer service and ensure timely resolution of issues to meet service level agreements (SLAs).

• Continuous Learning: Stay updated on the latest technology trends and advancements to provide the best support possible.

  Requirements

Qualifications:

• Education: High school diploma or equivalent; Associate’s degree or technical certification in a related field is a plus.

• Experience: No prior experience required, but internships or related coursework in IT support are advantageous.

• Technical Skills: Basic understanding of computer systems, mobile devices, and other tech products. Familiarity with Windows, macOS, and common software applications.

• Communication Skills: Strong verbal and written communication skills.

• Problem-Solving Skills: Ability to troubleshoot basic technical issues.

• Customer Service: Demonstrated commitment to providing excellent customer service.

• Team Player: Ability to work effectively within a team environment.

• Organization: Strong organizational skills with attention to detail.

Preferred Qualifications:

• Certifications: CompTIA A+, ITIL, or other relevant certifications.

• Experience: Previous experience in a customer service role or IT support environment.

• Technical Proficiency: Familiarity with help desk software and ticketing systems.

  Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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