Repair Center Technician Location: Kalamazoo, Michigan

About Our Client: Accepting no less than the absolute best, our client has climbed to the top, gaining a reputation for both excellence and satisfaction. Working at this company will give you the opportunity to work with some of the top technical professionals in the industry who are bringing cutting-edge products to forefront.  Offering results-driven people a place where they can truly make a difference on a daily basis, this is an opportunity you will not want to miss!

Key Responsibilities:

• Investigating customer complaints in a timely manner and in accordance with global regulations.
• Communicating with Field Service Technicians and Sales Account Managers to gather information necessary for thorough complaint investigations.
• Tracking and meeting Corporate, Divisional, and Team Complaint Handling metrics.
• Following local and corporate SOPs to ensure compliance with external requirements.
• Leading the completion of service report recording once identified by a Quality Engineer.
• Handling inquiries from sales representatives, service technicians, technical support teams, and production line personnel.
• Testing, troubleshooting, and repairing medical devices to ensure they meet quality and performance standards.
• Documenting all service and repair activities accurately in compliance with company policies.
• Maintaining a clean and organized workspace while following safety procedures and industry best practices.

*Qualifications: *

• Associate degree or technical certification in electronics, mechanical engineering, or a related field, or equivalent professional experience.
• Experience in troubleshooting and repairing mechanical and electronic components.
• Strong problem-solving skills with the ability to analyze and resolve technical issues efficiently.
• Proficiency in reading and interpreting technical schematics, diagrams, and service manuals.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Strong attention to detail and ability to maintain accurate records.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in using repair and diagnostic tools, as well as software systems for tracking service activities.
• Experience in a medical device or healthcare-related industry is a plus.
• Familiarity with complaint handling processes and regulatory requirements is preferred.
• Previous experience working in a repair center or technical service role is a plus.
• Knowledge of SAP or similar enterprise systems is preferred.
• NO C2C CANDIDATES

*Interested Candidates please apply on our website at https://jobs.jblresources.com. * For more information about our services and great opportunities at JBL Resources, please visit our website: https://www.jblresources.com.  JBL Resources is proud to have earned the reputation of being a premier provider of top talent professionals in the fields of engineering, human resources, logistics, operations, and supply chain management. As specialists in both permanent placement and contract services, our mission is to help companies and individuals become all they were created to be. **JBL is an Equal Opportunity Employer and E-Verify Company