Description

Who We Are

Shambaugh & Son L.P., a wholly-owned indirect subsidiary of EMCOR Group, Inc., is a customer-driven, single-source, self-performing construction/engineering firm. We specialize in the Design-Build method of construction resulting in fast-track delivery of the project improvements to our customers. We are one of the largest specialty contractors in the U.S. and the only one with all eight M.E.P (Mechanical, Electrical, Process, Automation, Refrigeration, HVAC, Plumbing, and Fire Protection) design and installation capabilities in-house. We perform more than $1 billion of construction projects per year with over 3,000 employees throughout 50 states from our home office in Fort Wayne, Indiana.

Our success has been driven by our ability to attract and retain dedicated, knowledgeable and seasoned professionals to become part of the Shambaugh team, as we continue to build on our 90+ year Shambaugh success story.

At Shambaugh, we recognize people as our most important resource and it is our mission to produce the industry’s highest level of quality services and productivity on every project in order to develop repeat customers, maximize return on investment, and provide professional growth opportunities for people in the organization.

Job Summary

Shambaugh & Son, L.P. is seeking a Fire Protection Service Administrative Assistant in our Kalamazoo, Michigan. In this position, you will be responsible for performing a wide variety of customer service and administrative duties required to prepare fire protection inspections, confirm and manage customer information, closeout of service and inspection job, prepare billing information, support sales, office and field personnel.

Essential Duties and Responsibilities

• Utilize accounting system to pull work order

• Utilize Building Reports / Inspection software for administrative support

• Receive customer requests for service in a professional manner, obtaining needed information to dispatch the calls efficiently to appropriate

• Follow the company-endorsed business process and best practices and make recommendations on system/process

• Validate technicians’ information on service tickets and perform invoicing preparation daily/weekly.

• Process completed service requests to be submitted to the Billing Specialist weekly within one week of the service

• Timesheet data entry submitted weekly for payroll processing.

• Maintain document retention strategy for retaining hard and electronic copies of service acknowledgements, work orders, inspection reports, as well as internal agreements and customer documentation

• Always maintain confidentiality of customer and employer information

• Perform other office duties as directed.

Qualifications

• Experience with AS400 / Trueline accounting system a

• Experience with Building Reports Software a plus.

• Organization skills required.

• Dispatching or scheduling experience with Technicians, Project Managers, etc. a plus

• Must be organized, self-motivated, able to multi-task and a strong work

• Professionalism with customers via email and over the

• Work hours minimum of 7:00am – 4:00pm

• Proficiency in computer usage and Microsoft Office/ Excel /Windows skills.

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. (https://recruiting.ultipro.com/EMC1002EMCGI/JobBoard/cc563430-39f7-4c82-bdfe-62f295bd857a/?q=%22Shambaugh+%26+Son%22&o=relevance&w=&wc=&we=&wpst=) Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal process -- it is probably fraudulent.

Shambaugh is deeply committed to a policy of equal employment opportunity for all its job applicants and employees. We seek to employ qualified persons in all job classifications and to administer all personnel actions affecting our employees without discrimination on the basis of race, color, religion, sex, pregnancy, age, national origin, sexual orientation, gender identity, political ideology, ancestry, or genetic information. Individuals with a disability, disabled and other protected veterans and any other characteristic protected by applicable law will be given the fullest consideration for employment in positions for which they are qualified. We also are committed to making reasonable accommodations for qualified individuals with a disability as well as abiding by any and all state and local laws, which in addition to the above prohibit discrimination in any form.

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