Job Description

The Oracle US GovCloud Customer Success Services Team is looking for a Technical Account Manager (TAM) to support post-sales client engagements in the Oracle US Government Cloud!

As a member of our US Government Cloud Technical Account Management team, the TAM will build strong relationships resulting in high levels of customer engagement and satisfaction. You will regularly advise customers on topics including cloud deployments, cloud migrations, PaaS/IaaS/SaaS services, organizational change, and risk management.

Career Level - IC5

Responsibilities

You will be responsible for leading all aspects of end-to-end service delivery ensuring all contractual commitments are met with our customers. You are able to work cohesively within Oracle and external with customers and partners with minimal direction. Activities are primarily oriented around the following areas:

• Be the voice of the customer and act as liaison for all critical customer support requests.

• Respond to and resolve customer inquiries with high quality, speed, and accuracy.

• Participate in the ongoing establishment of standard processes and streamlining activities within the customer success and broader Oracle cross-functional teams.

• Identify and report on metrics that demonstrate improvements in customer satisfaction and adoption of Oracle Cloud products and services.

• Support sales campaigns to drive new services sales for Oracle PaaS, IaaS and SaaS cloud solutions.

Key Experience:

Job duties are multifaceted and complex, requiring independent judgment. As the project lead, we require a minimum of 5 years project and program management, and 5 years relevant PaaS, IaaS and SaaS cloud services deployment. Prior experience with Oracle technologies is preferred. Demonstrated ability in understanding cloud solution / design and preparing a project plan and communication plan based on the solution / design. Strong verbal and written communication skills: needs analysis, positioning, business justification, relationship building techniques. Demonstrated ability to solve complex technical problems with accounts in complex technical environments. Ability to travel as needed. BS degree or equivalent experience; advanced degree desirable.

US Citizenship and eligible for Federal Security Clearance required to work with federal clients.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $46.88 to $95.91 per hour; from: $97,500 to $199,500 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer