At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

.ABOUT THE OPPORTUNITY

The Process Improvement Professional plays a key role in designing, implementing, and optimizing HR policies, processes, and procedures to boost efficiency and effectiveness for employees. This position works closely with cross-functional teams to document policies, define roles and responsibilities, and map out end-to-end processes. Through proactive identification of bottlenecks and inefficiencies, the role is focused on enhancing workflows while maintaining alignment with regulatory requirements and organizational policies, all with a strong emphasis on improving the employee experience.

KEY RESPONSIBILITIES

• Documentation and Gap Analysis : Create detailed policy and process documentation, conducting gap analyses for the LATAM region to ensure alignment with business goals.

• Prioritization and Standardization : Collaborate with HR stakeholders to prioritize the documentation and standardization of approximately 200 processes across the HR taxonomy.

• Process Ownership : Establish clear ownership for each process, ensuring cross-functional collaboration with regional teams to assess, improve, and document policies and workflows.

• Process Innovation : Identify and implement opportunities to leverage AI within HR processes, integrating solutions into the HR AI Roadmap and streamlining operations.

• Employee-Centric Enhancements : Design solutions that enhance the employee experience, ensuring engagement, satisfaction, and productivity are prioritized throughout the process improvement initiatives.

• Global Alignment : Ensure global scalability of processes, implementing solutions that minimize regional variance unless legally required.

• Governance and Compliance : Implement a governance framework to regularly assess processes, ensure compliance with internal policies and external regulations, and conduct audits as needed.

• Metrics and Data Analysis : Measure the impact of process improvements on key performance indicators, using data to identify further areas for optimization and adjustment.

• Training and Support : Provide training and support to teams on new or revised processes, ensuring smooth adoption and ongoing engagement.

YOUR QUALIFICATIONS

• Experience with process improvement methodologies such as Lean Six Sigma, Agile, or Kaizen to identify and implement enhancements effectively.

• Strong analytical skills for interpreting data and metrics, driving further process improvements.

• Excellent communication skills to clearly and effectively convey HR process changes to stakeholders.

• Proficient in managing change, addressing concerns, and ensuring smooth transitions in HR processes.

• Thoroughness in conducting audits and ensuring ongoing compliance with internal policies and external regulations.

• Problem-solving skills to address HR process concerns, with the ability to invite and integrate feedback from stakeholders.

• Collaborative mindset, able to work effectively with cross-functional teams to assess workflows and develop targeted solutions.

• Strong focus on improving the employee experience, understanding how process changes can boost engagement, satisfaction, and productivity.

• Open to new ways of working with a growth mindset, and experienced in bringing diverse teams together.

Category: Project/Program Management Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0078819