Job Information
ITS Technologies & Logistics Customer Service Representative in Joliet, Illinois
Overview
ConGlobal is the industry-leading provider of intermodal rail terminal services, auto loading and unloading and container depot services. We take pride in consistently delivering superior and reliable service, a broad scope of services and an exemplary safety record. We’re currently seeking a Customer Engagement Specialist.
Our Service Specialist provides exceptional service by email and phone. They process quotes and orders through our system, answer questions, and resolve issues promptly. They quote prices and delivery specifications accurately and assist other departments such as the sales team.
Responsibilities
Essential Duties and Responsibilities
Address customers in a professional, courteous manner with a positive attitude and active listening
Follow established processes for ensuring a quality and positive customer experience
Expedite all service requests with urgency and accuracy to meet or exceed customer expectations
Work and collaborate effectively as part of your customer experience team, including commercial and specialist support individuals
Communicate effectively and establish professional relationships with customers, suppliers and other ITS ConGlobal associates
Utilize Salesforce CRM to manage customer interaction and create trackable records
Additional Responsibilities
Identifies any potential challenges or issues and notifies supervisor
Understand and adhere to company policies and procedures
Ability to plan and execute with minimal supervision
Self-Motivated, have initiative, goal driven
Other duties that may be assigned by management
This is an exciting time at ITS and we’re growing our team! We offer full time employees the following; career growth, competitive compensation, benefits, 401K & vacation.
Qualifications
Minimum Qualifications and Skill Requirements
High School Diploma
Current customer service related experience preferred
Excellent verbal and written communication skills
Ability to understand and follow verbal instructions
Ability to communicate effectively
Ability to perform job functions while maintaining a positive demeanor
All qualified applicants will be given equal consideration regardless of race, age, sex, disability, sexual orientation, gender identity, marital status, color, religion, protected veteran status or national origin.
Job Location US-IL-Joliet
Type Regular Full-Time