Start date: August/September 2024

Duration: 12 months, Full-time

Location: Johannesburg

Type of Employment: Internship

Every year, we welcome interns from every corner of the world to join Microsoft. You bring your aspirations, talent, potential—and excitement for the journey ahead.

Come build community, explore your passions and do your best work at Microsoft with thousands of university graduates from every corner of the world.

At Microsoft, Interns Workers work on real-world projects in collaboration with teams across the world, while having fun along the way. You’ll be empowered to build community, explore your passion, and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology. The internship is designed not only for you to do great work with the opportunity to learn and grow, but to experience our culture full of diverse community connection, executive engagement, and memorable events.

Imagine yourself as a Microsoft Intern. Join Microsoft today and help us innovate and shape the business of tomorrow.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Learn more about our cultural attributes (https://careers.microsoft.com/us/en/culture)

We’re a company of learn-it-alls rather than know-it-alls and our culture is centered around embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Does this sound like you?

Are you ready to join us and create the future? Come as you are, do what you love—start your journey with us today!

Responsibilities

Readiness Development

• Serves as subject matter expert in specific area (e.g., performance, connectivity) and displays readiness at a local scale. Maintains technical skills through completion of ongoing readiness training.

Case Management (Delivery Excellence)

• Drives case wellness through monitoring of idle cases or cases that need more attention, ensuring no increases in cases at a specific time.

• Collaborates with escalation engineers, subject matter experts, and/or Delivery Partners (DPs) to orchestrate backlog management, seeking assistance when needed.

Managing Collaboration Activities

• Responsible to answer and assist with questions posed by account teams.

• Collaborate with others to resolve issues in a timely fashion.

• Participates in building communities with peer delivery roles (e.g., Support Escalation Engineering, Escalation Engineering, etc.)

Process Improvement

• Identifies technical deficiencies in services or processes to help improve the quality of the services.

• Collaborates with internal teams, and sometimes external teams, for product and process feedback

• Partners with manager and Supply Delivery Manager for continuous improvement planning.

• Serves as an early warning system and notifies appropriate impacted audiences regarding flaws in processes.

• Evangelizes processes and process improvements

Qualifications

Required Qualifications

• Currently pursuing or have completed a Bachelor's degree in the last 6 months in Information Technology, Sales, Marketing, Computer Science, Business Operations, Business Administration or related field. 

• Strong desire and business acumen for consultative solution selling.

• Exceptional negotiation, customer service, and interpersonal skills. 

• Excellent verbal and written communication, analytical and presentation skills. 

• You must be legally authorised to work in South Africa to be eligible for this role. (Legally authorised = has citizenship or has been granted a valid visa or work permit).

Visit our Careers FAQ Page (https://careers.microsoft.com/us/en/faq)  to learn more about the interview process and answers to commonly asked question.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .