Description

As a Senior Engagement Managers, you will manage internal AWS, external partner, and customer teams. You will drive engagements and focus on AWS solutions to help customers and partners remove constraints and accelerate their journey to AWS. In this role, you will plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, project milestones, budgets and defining success criteria.

In this role, you will guide individuals, teams or multiple groups to analyze project goals, create plans to achieve those goals, and then guiding AWS team members, customer stakeholders/SMEs, and potentially others to achieve those goals while understanding the customer environment and addressing any limitations to execution.

Interfaces with various customers and internal AWS stakeholders which consists of senior leadership teams (C-level execs, SVP/VP, Directors) and project-level resources such as SMEs and influence, negotiate, resolve conflicts and achieve results through others who are not direct reports.

Do you have experience delivering large IT solutions in agile environment - plan, organize, and manage all phases of a project lifecycle to ensure successful delivery on a scale?

Come build the future with us.

Key job responsibilities

As a Senior Engagement Manager you will manage projects independently and also deliver as part of larger teams.

You will own work streams end to end, starting by understanding the customer required outcomes, then leading the team through delivery, managing customer expectations, proactively handling risks and following an effective governance structure, in order to deliver solutions tied to the customer business objectives. You will communicate in an effective way with AWS team members and stakeholders, as well as with customer counterparts. Achieving customer satisfaction will be a relevant driver of your work.

As an Amazonian leader you will embrace and apply the Amazon Leadership Principles, proactively engaging other teams to learn and share, and participating actively in the recruitment and onboarding of future team members.

This is a customer facing role. You will be required to travel to client locations and deliver professional services when needed.

About the team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• Multiple years of Project/Program Management experience supervising and delivering enterprise-level IT engagements in IT Professional Services or consulting organization supporting Fortune 500 customers. Experience leading other project managers to deliver a program with multiple and concurrent projects

• Experience leading multiple Waterfall or Agile teams (e.g. Scrum Masters, Product Owners) concurrently and/or at scale

• Active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)

• Experience preparing business reports and presenting results to C-level executives (CIO, CEO, CTO, CISO, etc.) as well as to technical subject matter experts and BS level technical degree or equivalent experience

Preferred Qualifications

• Understanding of the value proposition of the public cloud and experience delivering cloud engagements (IaaS, PaaS, SaaS)

• AWS experience and certification(s)

• Actively supporting and fostering a culture of inclusion

• MS/MBA level technical degree or equivalent experience

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.