ManTech Remote Monitoring GW Staff in Jessup, Maryland

Become an integral part of a diverse team that leads the world in the Mission, Cyber, and Intelligence Solutions group. At ManTech International Corporation, you'll help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career and customer oriented Remote Monitoring Specialist to join our team in the Hanover, MD area to provide unparalleled support to our customers and to begin an exciting and rewarding career within ManTech.

Responsibilities include, but are not limited to:

•Provide technical assistance and telephonic support for Remote Monitoring to Intel Customers.

•Maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved.

•Help provide technical assistance and support for Workflow Management services

•Monitor and support ticket workflows

•Review, assign, reconcile and support the management of tickets throughout their lifecycle

•Help coordinate with IT service providers and communicate outages and plans for recovery

Position Requirements

•High School and 5 years of customer service or

•Bachelor's degree and one year of Help Desk

•One or more years of related experience and have 8570 Compliance or in test prep for A+ or Security + CE within 30 days.

(A+ or Sec+CE) Preferred

Security Requirements:

An Active TS/SCI with Polygraph clearance is required​

Qualifications

Requires Bachelors Degree (in Computer Science or related field) or equivalent, and two to four years of related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and trouble shooting of computer systems.

Degrees

See Qualifications

Years of Experience

See Qualifications

Position Type

Full-Time

Shift

Night

Overview

ManTech International Corporation is comprised of approximately 7,300 talented employees who use advanced technology to help government and industry meet some of their greatest challenges around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Nearly half our employees have a military background, and approximately 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, health, space, and intelligence communities; we hold nearly 1,100 active contracts with more than 50 different government agencies.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Waretime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accomodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accomodation please click careers@mantech.com and provide your name and contact information.