Job Title: Production Support Engineer

Location: Jersey City NJ

Industry: Financial Services

Contract Terms : Long term contract (12+ months)

One of our Fortune 50 Financial Service Clients has a new opportunity as a Production Support Engineer . If you are looking for a highly visible project with exposure to multiple lines of business and stakeholders across the enterprise, we encourage you to apply!

What's in it for you?

• Hybrid schedule

• Great growth opportunity for early in career applicants

• Long term engagement

• 401k eligibility

• Comprehensive benefits

• Free upskill training

Job Description:

• Support Batch and business queries for Global Markets Risk

• Manage user query mailbox effectively, understand the scope of teams work and ensure timely and appropriate response is provided for all user queries.

• Respond to and resolve feed and batch support items, Manage alerts and monitoring.

• Utilize important framework tools such as ITSM, JIRA, ITRS, etc. for both making updates and producing reports.

• Incident management - provide timely and accurate user notifications as well as management escalations when needed.

• Documentation and knowledge management

• Follow up and coordinate resolutions with various development teams.

• Assist with metrics reporting.

• Coordinate and perform Business Continuity testing and related paperwork.

• Organize and run meetings independently for issue resolution.

• Identify scope for automation to reduce manual, repeating tasks.

Required Qualifications:

• 5+ years of Production Support experience.

• Strong SQL Knowledge.

• Strong UNIX / LINUX knowledge.

• Knowledge of Software Development Life Cycle.

• Working knowledge of ITIL.

• Strong verbal and written communication skills.

• Excellent project and time management skills.

• Ability to work in a multi-regional team

Frequently Asked Questions:

• Benefits? Yes, provided by Experis

• Remote Workers? Hybrid (3 days onsite, 2 days remote in a week)

• Corp-to-Corp? Not eligible

How to Apply:

For immediate attention please apply online

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.