Description We are seeking a Client Service Representative in Jersey City, New Jersey. This role offers a long term contract employment opportunity in the industry of Client Services. The successful candidate will be responsible for counseling clients on product/service offerings, coordinating equipment installation, and resolving customer inquiries. The role will also involve navigating multiple systems to research customer concerns and ensure optimal use of their equipment.

Responsibilities:

• Counsel clients on water leak detection solutions and coordinate the installation of equipment.

• Navigate multiple systems and applications to research and resolve customer inquiries.

• Document customer interactions and follow up as necessary to ensure customer satisfaction.

• Comply with corporate policies and internal business processes while maintaining high service performance and quality standards.

• Work effectively in a team environment, demonstrating strong interpersonal and communication skills.

• Exhibit proficiency in moving from one internal system to another.

• Assist in training and product knowledge dissemination.

• Maintain and exhibit strong communication skills, both oral and written.

• Display organization skills and ability to multi-task, handling multiple priorities within established time constraints.

• Demonstrate the ability to work independently as well as in a team environment. Requirements • Must possess strong customer service skills

• Ability to create and manage documentation

• Proficient in Microsoft Excel, Word, Outlook and Office Suites

• Experience in providing training on procedures and processes

• Able to conduct research and compile data effectively

• Familiarity with 'About Time' software is an advantage

• Experience in managing and creating spreadsheets

• Excellent communication skills, both verbal and written

• Ability to counsel clients and provide guidance

• Must be proficient in relevant business process functions and understand business units

• Able to adhere to quality and performance standards

• Knowledge of corporate policies and procedures

• Familiarity with Chubb's products and services

• Experience in detection and troubleshooting

• Ability to work onsite when required

• Familiarity with Microsoft Word and Excel

• Product knowledge to help clients understand the products or services offered

• Ability to exhibit professionalism and maintain confidentiality

• Excellent written communication skills for preparing detailed reports and correspondences.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .