Job title : R2730724 Customer Experience Specialist - Abha

• Location: (Abha, Saudi Arabia)

• Job type: Full time

About the job

Main responsibilities:

Providing Best-in-class customer Satisfaction drives Sales Performance in each Area/POD, assures Compliance, Open management, and resource allocation, and finds innovative ways to grow customer satisfaction.

• Manage great customer experience: Ensure the understanding and execution of the relevant Customer Journey & Experience strategy and tactics of the GBU within the Area/ POD

• Support of key customers in the specialist /GP to increase the prescription of Portfolio, to improve patient lives and needs,

• implementation and regular monitoring of the individual customer journey by leveraging cross-functional teamwork with customer support, COE´s; HQ

• Main point of contact for product information, brand detailing & messaging through multiple channels / follow up comm with HCPs / conduct physical & virtual RTMs

• Dynamic customer profiling & segmentation, digital habits, preferences, and prioritize interactions, coordinate with CSLs to develop impactful customer engagement plans for key prescribers.

• Identify customers and manage sales promotion of assigned products to the target doctors to achieve monthly, quarterly, and annual targets in line with company strategy.

• Hybrid Rep & OC campaign orchestrator with full empowerment to apply TURING OCCP improving customer engagement

• Develop weekly and monthly visit plans in consultation with the line manager and in compliance with Sanofi's internal sales systems and procedures

• Maintain and update product and competition knowledge to create a good professional image and build good relationships with trade personnel

• Identifying and establishing new business.

• Details to achieve the success

• Update all the required information on doctor cards and list

• Communicate regularly with key opinion leaders, get market feedback, and report any relevant information to commercial leads in line with company procedures and best practices.

• Support the commercial lead with the knowledge transfer to the new hires to familiarize them with product knowledge, medical information, territory coverage, and reporting system.

• Implement territory coverage plan (No. of total calls, remote penetration & plan adherence)

About you

• Experience : 1 -2 years of experience

• Soft skills :

• Influencing skills: able to influence, impact, and guide peers within the POD without having direct reporting lines

• Communication skills: able to articulate and explain the strategy simply and clearly to the POD

• Digital & Analytical skills: able to analyze data, and feedback into insights for the POD and Community

Mindset & attitude

• Education : bachelor’s degree in pharmacy

• Languages : Arabic and English

Pursue progress, discover extraordinary!

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

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Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) !