JOB REQUIREMENTS: Overview Patient Accounts Supervisor, Insurance Billing Follow Up, Days, 80 Hrs/2wks Location: Rockton Ave Campus; Rockford, IL and MercyCare Bldg; Janesville, WI. Hybrid work opportunities. Supervises and coordinates activities of partners within the system-wide Follow-up Representative work group of Patient Financial Services. Manage and Supervise the Patient Financial Services Follow-up Department, directly supervise, recruit, hire, orient, discipline, develop and evaluate Financial Services staff. Responsible for ensuring claims are resolved with third party payers in a reasonable time frame as defined by Revenue Cycle metrics. This includes claims that fail payer rejection edits in order to resolve errors and submit corrected claims to payors. Develops a process to assess errors in order to quickly and effectively locate information to solve identified issues and see claims to a resolution. Collaborates with all related work groups and supervisors to coordinate work flows and processes needed to correct errors or improve efficiency process for optimal claim resolution and/or payment. Remains up-to-date on regulatory requirements through informal and formal updates, including self-study of payer bulletins and guidelines. Responsible for application of all Mercyhealth System policies. Performs other duties as assigned. Responsibilities Strong leadership, management, judgment, and presentation skills Knowledge of organizational policies and procedures. In-depth knowledge of all applications used by Patient Financial Services partners such as: Epic, Vispa, ArcProtect, Real Time Eligibility, Mercyhealth intranet, Microsoft Outlook, Kronos, Halogen, OnBase, etc. Responsible for maintaining budgeted staffing levels. Interviews and hires applicants. Travels to staff locations to serve as support to team members. Supervises partners and identifies areas of opportunity to help enhance partner development. Performs audits to review partner performance on an ongoing basis to ensure policies and procedures are being followed consistently and that any issues are brought to the attention of the Director. Evaluates partners by conducting employee reviews on time. Presents and discusses with partners in a timely manner pertinent findings and recommendations to their work performance. When deficiencies are noted, monitors employee performance through continued auditing to help identify if performance improvement plans or corrective action is necessary. Tracks and measures volume of work assigned to the partners to set goals and monitor trends and shifts in volume. Escalates changes in data and trends to the Director and/or Manager. Monitors and maintains productivity on each partner. Coordinates functions within defined work group, works cooperatively with other work group... For full info follow application link. EOE&AA/M/F/Vet/Disabled. Mercy is an equal employment opportunity employer functioning under Affirmative Action Plans. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/B0B76AF7EC164380