Purpose of the Role:

The Cruise Concierge position has the responsibility to support the operations department by analyzing and processing cruise transactions related to Cruise Bookings. The role also involves providing general operational support for our clients, analyzing situations or data to make informed decisions within defined procedures, and ensuring a high level of accuracy and efficiency. Success in this role requires strong research skills, excellent communication and record-keeping abilities, attention to detail, organizational skills, and proficiency in math and computer applications.

Your Main Responsibilities:

• Process Cruise booking payments in the client's systems

• Create and confirm Cruise booking in the client's systems

• Create cruise booking documentation for customers

• manage and maintain Cruise booking inbox

• Report on findings and help with general operations to the client

• Keep productivity benchmark and accuracy as per the team's minimum standard

• Carefully follow instructions and pre-established guidelines to perform assigned tasks

• Ensure that all work is processed according to the team's minimum standard

• Report any issues or system limitations to the direct supervisor

Requirements:

• Preferably a degree in Travel Management or any related major

• Excellent communication skills in English (both spoken & written)

• Excellent analytical and numerical skill

• Must be able to work in shifting and roaster arrangements (able to work shifts that include days, nights, and public holidays).

• Experience in the airline or travel industry is a plus point

Be Part of ATI Journey:

Our aim at ATI Business Group in working with our Clients', is to support their continued growth by providing cost-effective technology and talented and scalable people resources on demand.

ATI's singular focus on providing services to the travel and hospitality business communities across the globe has been remarkably successful. Since commencing in 2002 we now have over 700 employees providing services to our clients around the world.