Are you ready to take the part in the dynamic world of Sea Logistics? Join Kuehne+Nagel Indonesia, a global leader in logistics and supply chain solutions, as our Sea Logistics Customer Care Supervisor, Export. Lead a dedicated team, drive customer satisfaction, and make an impact on a global scale.

Your Role

You will be responsible for leading, directing + optimizing your customer care location team (CCL) to continuously provide customer excellence + sustainable growth across your scope of responsibility. You will do this by working with a variety of internal + external stakeholders.

Your Responsibilities

• To deliver + reinforce our CCL core competencies with dedicated focus in sea logistics - export.

• To conduct regular conversations with all direct reports to discuss + ensure traction on deliveringperformance + development goals.

• To ensure the best-in-class customer onboarding + relationship management for all sea logistics - export customers.

• To focus on continuous improvement of processes + controls, ensuring complete + correct customer contactdata, service data + changes in our systems including customer reporting for SME customers.

• To conduct daily + weekly stand-up meetings with your team to identify + resolve business issues.

• To focus on continuous improvement of processes + controls, including customer complaint management +service recovery, aiming for a consistent delivery + fulfilling the customer promise.

• To anchor the usage + improvements of CCL core systems.

• To drive customer adoption of our eco-system.

Your Skills and Experiences

• 3 - 5 years experience in Logistics Industry preferably in Sea Logistics Export

• Bachelor degree from any field

• Demonstrate ability to lead, manage, and drive the team to achieve results

• Have good communication and presentation skill, teamwork, and people orientation

• Proven to have customer engagement skills and have good ability to handle complaints

• Strong in analytical, strategic thinking and commercial acumen

• Able to deliver message confidently and influence stakeholders

• Excel in using Microsoft Office: Excel, Powerpoint, Word

• Able to converse fluently in Bahasa Indonesia and English both written and verbal

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.