TS ELE Leaves Specialist

The Leaves Specialist facilitates a smooth and seamless leaves process for employees.

Recruiting for this role ends on October 30, 2024.

Work you'll do

Interacts with a diverse set of customers via inbound phone calls, emails and forms requests from employees, regarding the administration of the Deloitte's leave management and other benefit plans by performing the following duties individually or in collaboration with co-workers.

• Coordinates administration of Deloitte Leaves and Disabilities Policies for US employees.

• Leverage SOPs, program documents, company policies and Federal/State leave laws to process various leave transactions

• Provide support for general inquiries

• Provide clear guidance to employees while balancing the right level of knowledge sharing with empathy

• Ensure accuracy in processing and completion of appropriate documentation for employee records

• Maintain confidential and highly sensitive information

• Works autonomously, identifies problems and priorities, performs research, determines follow-up steps and resolves issues or escalates to senior Leaves team members.

• Delivers service that meets or exceeds team objectives as measured by agreed upon metrics.

• Serve as backup support for Leaves Sr. Specialists

• Participate in team projects as needed and performs other job-related duties as assigned

• Partner with Leaves Sr. Specialists to gain expertise in various Leaves types

The team

The Employee Lifecycle Events (ELE) team is part of the Talent Services (TS) channel of the Deloitte Talent Organization. TS delivers a breadth of services through an innovative and customer-centric shared services model. As a strategic solutions epicenter, we combine deep expertise, strategic business relationships, modernized capabilities and an investment in our people to deliver innovative, agile, and value driven outcomes.

Qualifications

Required:

• Bachelor's Degree or equivalent and minimum of 2 years of direct Leaves or Human Resources Generalist experience with an interest in a career in Leaves Administration

• Knowledge of policy/regulation compliance such as FMLA, disability, firm and federal/state policies in order to deal effectively with complex leaves situations

• Microsoft Office applications: Outlook, Word, and Excel

• Experience with HRIS systems or working with cloud-based applications like SuccessFactors, ServiceNow, or other applications for HR / Talent

• Ability to multi-task in a fast paced, deadline driven environment

• Ability to identify issues and escalate accordingly

• A high degree of sensitivity and confidentiality and ability to work in a highly confidential environment

• Ability to interface with all levels within the firm

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred:

• Experience with Leave Administration applications

• Experience in a professional services firm or large/matrix-driven corporation with overseas or outsourced operations

• Ability to adapt to a changing environment and to approach challenges with creativity and resourcefulness

How you'll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to. Check out recruiting tips from Deloitte professionals.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $49,400- $91,000.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.