This position is for a Senior Vice President in the Central Testing Utility’s (CTU) Strategy, Governance, and Automation (SGA) Team. Specifically, this role will be in the Architecture Unit in the SGA. This team is responsible for the end-to-end Architecture to support (a) enterprise wide Monitoring & Testing and (b) Call

Listening Controls by providing the right platforms and accurate, reliable reporting and analytics.

Architecture Governance Lead - Central Control Capabilities - SVP will be primarily responsible for establishing governance structure around all CCC platforms including - Operating Model between Tech and Testing Teams and establishing communication & training programs.

Responsibilities:

• Establishing routines with CCC Management Team and Controls Technology Teams focusing on aligning priorities for CCC Architecture, status updates on current and upcoming book of work, defects prioritizations and escalations.

• Developing communication model for all CCC platforms.

• Establishing training programs for all CCC platforms

• Primary point of contact for CCC technology book of work and ensure prioritization criteria are defined and evolved to deliver enhancements as per agreed timeline

• Running working groups with Monitoring & Testing teams to collect user feedback and proposed system functionality improvements

• Act as system leader with stakeholders within CCC and outside. This includes - (a) Driving resolution of user queries and concerns, re-prioritizing as necessary and ensuring timely delivery by your team and Technology partner (b) Updating the system user guide and developing release notes (c) Finalizing and publishing technology communications and (d) Delivering User training on new and existing system functionality and the M&T Program

• Ensure all project documentation and Critical Success Factor / KPI information in PTS is up to date and accurate all times.

• Partner with technology and business execution teams to be able to report on budget and investments on all tech spends.

• Engage senior management on tactical and strategic solution development.

• Presenting on the status of the CCC Architecture at management committees

• Understand how components of MCA interact with each other, especially upstream/downstream impacts on Control Testing.

• Serves as a point of contact and subject matter expert on the CTU operating model.

• Lead strategic projects from management as needed.

Qualifications:

• 10+ years of experience in financial services

• Experience working in global and complex settings with multiple stakeholders

• Experience operating in a dynamic, project-based environment with variable stakeholders, shifting priorities, and tight deadlines

• Strategic thinker; must be able to formulate effective solutions to complex problems

• Strong quantitative and qualitative analytical skills; must be able to generate insights from data and draw impact, conclusions, and recommendations

• Excellent organizational skills; ability to multitask, shift priorities, track multiple ongoing processes, delegate as necessary, and track to immutable deadlines

• Strong MS office knowledge including Excel, Word and PowerPoint

• Familiarity with Jira or similar Agile project management software also beneficial

• Effective team player; unwavering commitment to co-operative and collaborative working

• Strong written and verbal communication skills; ability to create and present senior leadership-level communications

• Ability to proactively improve existing processes and desire to continually improve processes

• Ability to work within tight deadlines and shifting priorities

• Ability to speak confidently and authoritatively on a range of subjects and influence opinion of counterparts and seniors in a highly visible, high-expectation environment

• Strong attention to detail; ability to scrutinize text and dialogue to ensure adherence to regulations and compliance

• Proven ability to work in a team of diverse skill sets and cultures

• Proven ability to work in high-pressure, time-sensitive environments

• Consistently demonstrate clear and concise written and verbal communication

Education:

• Bachelor's degree/University degree or equivalent experience

• Master's degree preferred

Job Family Group:

Business Strategy, Management & Administration

Job Family:

Business Execution & Administration

Time Type:

Full time

Primary Location:

Jacksonville Florida United States

Primary Location Full Time Salary Range:

$141,440.00 - $212,160.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

Mar 17, 2025

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.