Job Title: Customer Service Associate Location: Jackson, Ohio Company: FabD Boutique LLC

About Us: FabD Boutique is one of the top online boutiques in the nation, specializing in plus-size fashion and committed to empowering women to feel confident and beautiful. We are also home to FabD Beauty, a fast-growing cosmetics brand. With a growing online presence and a dedicated customer base, we are passionate about providing exceptional service and fostering a positive community.

Job Summary: We are seeking a friendly, enthusiastic, and detail-oriented Customer Service Associate to join our team at FabD Boutique. In this role, you will be the first point of contact for our customers, providing support and assistance through various channels, including phone, email, and live chat. Your primary goal will be to ensure a positive shopping experience for our customers by addressing inquiries, resolving issues, and maintaining a high level of customer satisfaction.

Key Responsibilities:

• Customer Interaction: Respond promptly to customer inquiries via phone, email, live chat, and social media, ensuring a friendly and helpful experience.
• Order Management: Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Product Knowledge: Stay informed about our product offerings, promotions, and policies to effectively assist customers and provide accurate information.
• Issue Resolution: Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution and customer satisfaction.
• Sales Support: Offer product recommendations and upsell additional items when appropriate to enhance the customer's shopping experience.
• Inventory Support: Assist with the intake of inventory and tagging of products, ensuring that merchandise is organized and ready for sale.
• Feedback Collection: Gather customer feedback and communicate it to the management team to help improve our products and services.
• Collaboration: Work closely with other departments, including shipping, marketing, and inventory, to resolve customer issues and ensure smooth operations.
• Documentation: Maintain accurate records of customer interactions, transactions, and feedback in our customer service database.

Qualifications:

• Experience: Previous customer service experience, preferably in retail or e-commerce, is highly desirable.
• Communication Skills: Excellent verbal and written communication skills with the ability to interact effectively with customers and team members.
• Problem-Solving: Strong problem-solving skills with the ability to think quickly and find solutions that benefit both the customer and the company.
• Computer Skills: Proficiency in using customer service software, email platforms, and basic computer applications (e.g., Microsoft Office).
• Attention to Detail: Keen attention to detail and the ability to manage multiple tasks simultaneously.
• Team Player: Ability to work well in a team-oriented environment and contribute to a positive workplace culture.
• Flexibility: Willingness to work flexible hours, including some evenings and weekends, as needed.

Highly Qualified Candidates Will Have:

Strong Computer Skills: Proficiency with software, data entry, and online platforms.

Interest in Fashion and Beauty: A passion for fashion trends and beauty products.

Social Media Sav