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CDW LLC Associate Consulting Eng.-(Remote)-R24%5F00001421 in Jackson, Mississippi

This is a remote job for a Associate Consulting Eng.- Azure position.

Job Summary: Participate in a best-in-class training program while gaining valuable on-the-job skills. As an Associate Consulting Engineer (ACE), you will be actively involved in technical solving opportunities and assigned to meaningful projects that align to your skill set. Learn from top technology professionals as well as pursue certifications that are incorporated into the program. A successful Associate Consulting Engineer (ACE) will immerse in a close-knit group of technology leaders, to collaborate with and master complex solutions to business requirements. Hone your learning by partnering with skilled engineers who value your ideas and perspectives. The Program is a meaningful milestone-based, industry-leading training program for people who have a real passion for technology, an aptitude for problem solving, and a drive for customer dedication. Further expand your knowledge, and gain hands-on experience with leading-edge technology, while accelerating your career dreams. Upon completion of the program, you will advance into a Consultant Engineer role on CDW's Services team where you will accelerate your career.

Duties: Driving architecture and delivering customer solutions on the Microsoft Azure Platform. Take your collaboration to the next level by partnering with technical and business staff of customers following troubleshooting, consulting, and change management best practices leading towards more complex future engagements. Pre-Sales - listen and observe sales activities, understand the customer needs, and ask appropriate questions. Provide in-depth technical expertise on specific platforms and applications supporting solution architecture. Planning - participate in kick off meetings. Communicate customer information and requirements with the project team. Review Statement of Work (SOW), validating against the service catalog. Design - read design documents and contribute to the development of customer solutions. Participate in joint technology design sessions, providing technical analysis on implementation sequencing. Implementation - perform assigned engagement activities as directed. Troubleshoot, break-fix tickets, complete service requests, and complete device software updates. This may include configuration implementation, patching, or other activities. Operations - Participate in remediation for post incident reviews. Recognize opportunity for resolution and own what is needed to drive resolution, identify and recommend support process improvements. Contribute to Collaboration team forums and provide feedback/questions to stimulate discussion, intellectual capital and continuous process improvement. Consulting - work with customers to understand their business needs and drivers.

Qualifications: One of the following degrees and/or relevant experiences: BA/BS including concentration in Computer Science, Information Technology, Management Information Systems, Mathematics, Engineering, or related discipline. Associate degree in Information Technology, Management Information Systems, Mathematics, Computer Science, Engineering, or related technology focused concentration plus 1 year of relevant practical experience. Ability to work select weekends and/or after hours when business needs arise. Ability to travel up to 10%. Authorized to work for CDW in the United States; immigration sponsorship (H-1B, TN, etc.) is not currently available for this position. Certification with Microsoft Azure is a plus. 1 year relevant practical experience plus one or more applicable technology related certifications (certifications to be in active standing) is a plus. Experience in planning, deployment, delivering and/or operational support of advanced technologies and applications is a plus. Ability to demonstrate consulting experience is a plus.

All qualified applicants will receive consideration for employment without regard to race, color, rel gion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Customer Focus and Quality Management Responsibilities: Each CDW coworker is responsible for maintaining customer focus and conforms to the CDW quality management system.

Specific responsibilities include: a) Periodic reviews of CDW Circle of Service Philosophy and the Quality Policy to understand CDW's commitment to excellent client service and continual improvement and to always conform to these policies and philosophies. b) During your orientation period, review with your supervisor as needed the department procedures and operating instructions listed at Connect/Departments/Resources/ISO intranet site that apply to your specific assignment(s) within the scope of this job position. c) And after the orientation period to conform to these procedures and instructions, including any reporting (and/or record keeping) responsibilities. d) Report any customer problem, or any service outage that may cause potential customer problems to your supervisor. e) Communicate improvement ideas that you have regarding CDW service quality or customer satisfaction per established means. Each coworker is accountable for their actions and is required to exercise good judgment in everything they do on behalf of CDW. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), and all policies and procedures relevant to your job responsibilities. Additionally, every coworker has a responsibility to ask questions when they are unsure of what those values, standards and policies require, and to take action if they believe someone else is not acting consistently with those values, standards and policies.

Equal Opportunity Employer, including disability and protected veteran status

CDW is an affirmative action/equal opportunity employer committed to a diverse and inclusive workplace.

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