Summary: 

Works with 1 to 5 local school districts to assist in facilitating organizational responses to district technology, educational, and administration needs, in accordance with the Technology Plan and policies of the Jackson County technology consortium.

Areas of responsibility will include, but not be limited to:

• Systematically providing advice, guidance and support to all staff in matters pertaining to information access and processing.
• Systems administration within the Local Area Network. Work with the technology team to help seamlessly integrate technology into the educational learning process.
• Troubleshooting and repairing computer related equipment.
• Installation, support, and maintenance of client workstations, servers, networking equipment, software, and other instructional technologies.
• Maintain and manage local district technology issues using the service desk repair ticket management system.
• Maintain and manage inventory of District assets and lifecycle recommendations.

The Technical Services Coordinator will play an integral part in the oversight, implementation, security, and support of one or more local school district's technology services as a part of the Jackson County technology consortium.

Essential Duties and Responsibilities: Work is performed under the general supervision of administration.  An employee in this position may be called upon to do any or all of the following:  (Does not include all tasks employee may be expected to perform.)

1. Promote the use of technology in education and act as consultant to district employees in integrating technology in the delivery of district curriculum, programs and services.
2. Demonstrates strong communication and interpersonal skills.
3. Ability to speak clearly and concisely both in oral and written communication.
4. Establishes and maintains effective working relationships with staff and the school community.
5. Demonstrates knowledge and expertise in educational technology initiatives by continuously pursuing personal and professional development growth opportunities.
6. Ability to lead multiple projects while providing the necessary support/motivation for effective teamwork in order to produce quality goods and services.
7. Assists in the management of the department budget.
8. Assist in the selection, purchase/lease, installation, and implementation of technology throughout the district, including client workstations, servers, networking equipment, software, peripherals, and other instructional and administrative technologies.
9. Facilitate the coordination of training for all support staff and users throughout the district. Serves as a resource person for systems development, hardware, software and user issues.
10. Install and configure systems and applications software with assistance from the technology team.
11. Administer and manage district computer networks, including user accounts.

Assign tasks to IT Technicians working within their designated district(s).

Maintain and/or increase competency in information systems and related areas through reading, course work and attendance at conferences, seminars and workshops.

Promote legal procurement and use of all software/media supported by the district.

Develop and maintain district equipment and software inventory.

Interact with:

Field Services Supervisor -- to receive assignments, review operations and exchange information

Information Systems Supervisor -- to review operations and exchange information

Database Applications Specialist - to help solve more difficult application related issues

Systems Engineer - to help solve more difficult computer/technolog