We are currently looking for a part time, entry level, PC Desktop Support Technician Intern for our Ithaca, New York location.The selected candidate will provide desk side IT assistance to approximately 150 local internal company employees.Responsible for on-site troubleshooting, maintenance, repair and installation of desktops, notebooks, printers, Microsoft based operating systems, client software and mobile devices. Analyze and resolve the typical IT client hardware, software, printer, and network/security client related issues experienced in a business environment. Requires a strong customer focus and excellent analytical, problem solving, oral, telephone, and written communication skills. Must be organized and able to work without direct supervision.Responsibilities:Image, install, configure and deploy PC’s for new employees. *Setup, configure and troubleshoot print servers and printers.Assist employees with moving their IT equipment during department and office moves. *Assist employees with typical IT client issues and questions, such as accessing the corporate wireless, connecting via VPN, unable to login to the local computer or line-of-business applications, and remediation of virus/malware. *Track incidents, requests and problems in an IT Service Management tool *Interact with internal company employees, assisting them both in-person and remotely, and ensure high levels of customer satisfaction. *Adhere to all company policies and procedures. *Job requires the ability to lift, move and relocate equipment, monitors, and peripherals that may weigh up to 50lbs each. *Perform all other tasks as assigned or required.THERM, Incorporated is an EEO/AA Employer.

Minimum Salary: 20.00 Maximum Salary: 23.00 Salary Unit: Hourly