Job Information
Stryker Technical Services Specialist in Istanbul, Turkey
Why customer service at Stryker?
Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)
Job Description
Technical Services Specialist will be responsible to ensure both the quality checking of new product, and the repair of items that have failed in the customer environment, as well as promoting service agreements after warranty periods expired and performing contracted periodical maintenances. He/She is responsible for troubleshooting, maintaining, calibrating (if needed) and overall status of Stryker equipment by assuring 'gold standard' in all aspects of Stryker Services.
Qualifications
Degree in Biomedical Engineering or other related equivalent qualification
Fluent and skilled in local language as well as English
Excellent knowledge of Microsoft Office (Word, Excel, Power Point)
Excellent computer skills
Technical aptitude
Ability to manage stress and conflicts
Ability to bring tasks through to completion
Ability to handle multiple tasks and projects
Ability to manage time and projects
Ability to prioritize work and keep detailed and confidential records
Ability to communicate / present to large groups of people
Strong interpersonal skills including written and oral communication
Experience in similar position will be a plus
Responsibilities
Diagnoses and fault find the repair of company products
Undertakes the service and repair of company products to the required standards
Investigate and evaluate faulty items and quote on the repairs accordingly. Ensure that repairs comply with quality standards of IEC and compile technical reports.
Responsible for the testing of company products and provides fully completed test and service reports
Performs upgrades on company devices as required
Has periodic maintenance visits and performs calibrations on company devices as required
Informs her/his supervisor to keep on critical levels of spare parts inventory to fulfil warranty downtime obligations
Liaise with internal and external customers, supply backup equipment and work according to deadlines. Ensure effective job card system and give feedback to customers when required.
Establishes relations with the key actors affecting the decision to purchase Customer Support products and services as well as with existing/potential customers to improve and maintain continuity of such relations
Supports service partners/dealers and team members in troubleshooting company products
Ensures all relevant repair/service information is entered into the database. (Or its replacement)
Reports any customer complaints received by service department are handled within company quality system guide lines
About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.
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