Company:

Qualcomm France S.A.R.L.

Job Area:

Engineering Group, Engineering Group > Software Applications Engineering

General Summary:

Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age, and this is where you come in.

QUALCOMM Inc. ( www.qualcomm.com ) is a global provider of innovative Smartphone, Automotive and IOT products and services based on advanced modems, application processors & multimedia technologies. Qualcomm values close collaboration with its customers offering comprehensive technical support & design services to enable accelerated product development and to bring industry-first technologies to market.

The Technical Account Manager (TAM) is an engineering role coordinating all aspects of technical support assigned to the program and is the primary communication channel with customers for technical topics during the development. Technical support will be managed throughout the full lifecycle from concept through factory introduction and mass production maintenance for EMEA customers. The TAM closely tracks customer priorities, schedules, and mobilizes the required expertise calling on HW/SW application engineers, R&D and Quality and Reliability engineering. The prime measure of success is the quality and responsiveness of the technical support delivered. The TAM owns all customer technical issues across SW, HW, Systems, Quality, Performance & Test and Manufacturing and negotiates RCA plans and resolution timeframes with the customers project management. The successful candidate works across the Qualcomm development teams to customize Qualcomm software to meet customer needs.

Responsibilities:

• Responsible for creating a bridge between customers and Qualcomm to facilitate timely and quality problem resolution of customer products

• Managing customer project support from its inception throughout the entire development and deployment cycle.

• Acts as a tech lead on large projects and owns the outcome of the project or a portion of it.

• Negotiating, establishing, and managing effective technical support activities & plans towards customers

• Tracking customer program schedules and priorities, risk management.

• Proactively identifies complex customer problems and recommends solutions that meet customer needs.

• Assessing complex technical issues arising from customer product developments

• Leading and coordinating engineering resources in resolving complex technical issues

• Building, maintaining, and leveraging a network of engineering specialists within Qualcomm

• Building and maintaining trusted working relationships with key representatives within the Customer organization (i.e. engineering and management)

• Organizing technical training, design reviews and engineering workshops on behalf of customers

• Hosting conference calls to facilitate experts’ interaction between the Customer and Qualcomm organizations.

• Meets with other teams (e.g., sales, product management) to determine strategies regarding complex customer needs (e.g., pain points).

• Providing Technical support to business development

• Solid technical knowledge of Qualcomm’s Automotive products, technologies, and roadmap.

* This role involves European and global travel up to 25%

Minimum Qualifications

• Master’s degree in engineering, Information Systems, Computer Science, or related field.

• 8+ years of Software Applications Engineering, Software Development experience, SW or System Project Management or related work experience.

• 5+ years of experience in a automotive customer-facing role.

• 2+ years of work experience in a role requiring interaction with senior leadership (e.g., Director level and above).

• 1+ years of working with operating budgets and/or project financials

Languages: French, English, German

• Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfil the principal duties of the role and possesses the required competencies.

Preferred Qualifications:

• Experience with modem technologies (3G WCDMA, 4GG LTE, 5G NR)

• Technical understanding Telematics Control Unit (TCU) architecture and design, interfaces

• Technical Project or Program management ideally within Telematics

• Experience with end to end TCU certifications (MNO, regulatory, ecall, GCF/PTCRB)

• Knowledge of Automotive Applications, Requirements, KPIs and Use Cases

• Experience with ASPICE, Functional Safety, Cyber Security

• Technical background in systems, software, hardware

• Proven analytical and problem-solving skills

• Ability to simultaneously support multiple projects and to work across functions

• Team player with a successful track-record of working inside diverse global organizations

• Leadership, communication, and reporting skills

• Advantageous would-be recent experience in Automotive Applications Engineering, HW/SW product development, and troubleshooting of advanced ARM based processor platforms with embedded Linux

* We are open on the location for this role - either in France or Germany *

Minimum Qualifications:

• Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Applications Engineering, Software Development experience, or related work experience.

OR

Master's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of Software Applications Engineering, Software Development experience, or related work experience.

OR

PhD in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Applications Engineering, Software Development experience, or related work experience.

• 2+ years of experience with Programming Language such as C, C++, Java, Python, etc.

• 1+ year of experience with debugging techniques.

*References to a particular number of years experience are for indicative purposes only. Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfill the principal duties of the role and possesses the required competencies.

Although this role has some expected minor physical activity, this should not deter otherwise qualified applicants from applying. If you are an individual with a physical or mental disability and need an accommodation during the application/hiring process, please call Qualcomm’s toll-free number found here (https://qualcomm.service-now.com/hrpublic?id=hr_public_article_view&sysparm_article=KB0039028) for assistance. Qualcomm will provide reasonable accommodations, upon request, to support individuals with disabilities as part of our ongoing efforts to create an accessible workplace.

Qualcomm is an equal opportunity employer and supports workforce diversity.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

To all Staffing and Recruiting Agencies : Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

If you would like more information about this role, please contact Qualcomm Careers (http://www.qualcomm.com/contact/corporate) .

EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification