At Builders FirstSource, when we say people are a priority, we mean it. We are the leading building material supply company for professionals, and we are leading the industry in employee satisfaction. We have received awards for 'Best Company' for Culture, Happiest Employees, Leadership, Diversity, Women, Sales Teams, Product, Design Teams, and Best Company Outlook. The future is bright and we are looking to add to our growing teams! Reasons to choose BFS: Competitive pay Medical/Dental/Vision 401(k) with employer match Company-paid life insurance Strong team environment Safe workplace Enhanced time off Training and Development Career path and growth opportunity Employee discounts HSA/FSA Profit sharing/bonus/commission incentive Qualities we look for: Integrity Communicative Safety Minded Dependable Confident Goal-oriented Career driven Open to learning Ability to work independently as well as with a team Interested in joining our team? Read on to learn more about this position, and click 'Apply Now' at the bottom! Position Summary: Addresses construction service and product issues at the customer's site in order to ensure that customer complaints regarding the quality and reliability are resolved in the most efficient and cost-effective manner. What You'll Do: Investigates/examines the condition of company building workmanship and products on the customer's site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings. Recommends replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness. Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence. Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals. Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures. Other duties may be assigned. Minimum Requirements: High school diploma or General Education Degree (GED), or equivalent combination of education and experience. This position is considered entry level with on-the-job training available. What You Can Bring to the Team: Knowledge of company products Knowledge of company product pricing, discount and estimating formulas and guidelines Strong attention to detail Knowledge of basic math and measurement skills Good communication and interpersonal skills Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program Valid Driver's License Work Environment / Physical Activity: Subject to both typical office environment and outside locations with temperature and weather variations. Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds. Work is performed on both company and customer sites and involves driving to customer locations. Subject to both typical office environment and outside locations with temperature and weather variations. May involve walking on uneven ground of a potential customer construction site. In addition to the base wage listed, team members are also eligible to earn an additional incentive subject to changes in plan design and documents and in accordance with applicable law. Eligibility and the amount of the incentive varies based on the terms and conditions of the locations' active incentive plan for the respective year. To help keep BFS employees safe, we actively enforce our drug free workplace expectations. This role is a safety sensitive position for which imp