About the Role:

Grade Level (for internal use):

07

The Role: Associate, Channels Tech Specialists

The Location: Islamabad

The Team: Team will be responsible (24/7) for all aspects of the in-office product technical support for all the enterprise products. In-office support involves monitoring and responding to email and phone queries to resolve issues with feeds, file format, API, first-level data research, and ad hoc project support.

The Impact: This is the first line of defense for all enterprise products. It involves product monitoring, validations, sending out notifications to clients, taking on client queries, and escalating them as per the procedures. This is the team that should give a better client experience by proactively identifying issues with the product.

What’s in it for you:

· Gets a great opportunity to talk to global clients and understand their issues.

· Liaise with different product teams, development teams, and Platform managers to fix client issues.

· Exposure to all the enterprise products

Responsibilities:

· Responsible for monitoring of enterprise products and escalate to different stakeholders as per the escalation procedures.

· Handling client queries – including interacting with them, understanding their issues, providing necessary follow-ups with them, and setting expectations appropriately.

· Proactively monitor and notify clients for any delays, product enhancements, or outages, or any performance issues on the platform.

· Developing a deep understanding of all of the products we are responsible for taking appropriate actions for a good client experience, the objective being we need to identify before the client reaches out to us

· Researching and analyzing issues, determining corrective actions, and coordinating and communicating with involved parties

What we’re looking for:

Basic Qualifications:

· Bachelor's\PG degree in Computer Science\Commerce\Management with 0-1 years of experience.

· Excellent communication and analytical skills (Ability to communicate with clients via Phone/Email)

· Positive attitude with qualities of a team player

· Problem-solving and thinking out of the box

· Ability to adapt and be flexible to changing requirements and procedures

· Ability to take ownership and execute tasks independently

· Willing to work in rotational shifts (Any 5 days of the week)

Preferred Qualifications:

· Proven experience in troubleshooting, application, and client support.

· Having knowledge of SQL is an added advantage

· Understanding of financial services and debt markets, and related Terminology is preferred

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence .

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://www.spglobal.com/en/careers/our-culture/

Diversity, Equity, and Inclusion at S&P Global:

At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:  EEO.Compliance@spglobal.com  and your request will be forwarded to the appropriate person. 

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf   describes discrimination protections under federal law.

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20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)

Job ID: 293384

Posted On: 2024-03-28

Location: Islamabad, Pakistan