Overview

Will lead a team at a high profile account in Irving, TX

Responsibilities

• Responsible for on-site supervision of Executive Assistants and Business Support Specialists

• Monitors operations for efficiency and quality of service

• Oversee all the operations involved in the successful completion of projects assigned

• Prepare presentations and present to CBPS & Client

• Evaluates and resolves high priority and moderately complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive and friendly customer environment

• Oversee onboarding of all new hires

• Monitors operating unit activities to ensure compliance with CBPS

• Manage status reports, productivity reports, and other source documents to ensure best optimal performance is met by staff

• Monitors financial performance including billing and receivable procedures

• Liaison with all CBPS staff functions on activities relating to own operating units

• Maintains working relationship with representative including identifying needs analysis, handling criticism & informing of progress

• Attend high level meetings with C-Level Executives

• Conduct staff meeting to ensure communication of corporate policies and procedures

• Manage staff by developing and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staff

• Interface with client, operations team, and corporate departments as necessary

• Completes CBPS staff payroll

• Enhance “good will” between Client and Canon

PHYSICAL REQUIREMENTS/WORKING CONDITIONS/MENTAL QUALIFICATIONS

• Mentalqualificationsinclude ability to provide direction and leadership efficiently and effectively

• Good organizational skills

Qualifications

• Bachelor’s degree or equivalent experience

• Must have 8+ years of experience in Office Services/Business Services Management

• Must have a track record of successfully managing a team of 10+ people in a Project Management environment

• Track record of process improvement and change management a must

• In-depth knowledge of current industry standards in business services & records management

• Ability to manage complex projects

• Previous experience working in a pharmaceutical environment a plus

• Six Sigma Green Belt a plus

• Global business experience a plus

• Excellent computer skills

• Strong written and verbal communication skills

• Strong leadership skills

• Must be process thinking and be able to document processes and procedures

• Excellent presentations skills

• Creative, innovative, and strategic thinking skills

• Must be dependable, reliable, detail oriented with good organizational skills as well as self-initiative

• COVID-19 vaccination required

What We Offer

• An opportunity to join an established team and be part of a successful and proven global organization!

• A competitive compensation program!

• Large Company Benefits: Medical/Dental/Vision/401K with a competitive company match!

• Employee discounts on Canon products & vendor discount programs for employees!

• World-Class Training & Career Development Programs!

Job Locations US-TX-Irving

Posted Date 2 weeks ago (10/7/2024 9:43 AM)

Requisition ID 2024-18710 # of Openings 1 Category (Portal Searching) Administrative/Clerical Position Type (Portal Searching) Regular Full-Time