Overview of the Role

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Chief Information Security Office (CISO) is made up of deeply dedicated and talented colleagues who work together to ensure the safety of Citi’s and our clients’ assets and information. We manage information security as an end-to-end program – one with a clear mandate and accountability. Our mission is to continually execute and enhance a global security program that is fully anchored to modern control and security frameworks, fully aligned with the technology of the firm, threat-focused and data-driven, and deeply integrated across all Citi businesses globally. Being talent-driven, we are focused on attracting, developing, and retaining diverse and inclusive talent with a high technical skill level. As a member of our team we will provide you with career development opportunities at all stages of your career. Our employees model a passion for protecting Citi and our clients and believe in treating others with dignity and respect.

PERIMETR SECURITY OPERATIONS - Level 3 Specialist is a senior level firewall operations role to provide day-to-day support to the business and their data flow through firewalls, prepare firewalls and proxy in accordance with standards, and be part of a 24/7 support team. There is significant interaction with engineering, Technology teams, Operations staff, Application Support and Vendors.

Responsibilities:

• Provide support to perimeter security infrastructure, which includes firewall, proxy and remote access systems

• Investigation, documentation and resolution of outages to critical business systems that may be caused by firewall, proxy, or remote access systems

• Escalation of issues to, and tracking of progress in conjunction with internal engineering teams, vendors, or other technical resource teams

• Working incidents or projects beyond the scope of the level 2 team which may include scheduling multiple changes, software upgrades, or configuration activities to resolve

• Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore services

• Drive Root Cause Analysis (RCA) post restoration of service for firewall platforms

• Provide support, trouble-shooting and traffic confirmation for firewall platforms

• Has the ability to operate with a limited level of direct supervision.

Critical Competencies Required:

• Experienced with Checkpoint and PaloAlto Networks firewalls, Configuration and troubleshooting skillsets.

• Detailed knowledge of TCP/IP data flows and troubleshooting.

• Understanding of network routing, including BGP and troubleshooting required.

Qualifications:

• 5+ years of experience in firewall support, with a proven track record of operational process change and improvement.

• Skilled in use and interpretation of tcpdump/pcap/wireshark.

• Strong analytical and quantitative capabilities with attention to detail, ability to work in a demanding environment.

• Preferred to also have working knowledge of Bluecoat proxy, Cisco Firepower with AnyConnect client, and Zscaler ZIA.

• Relevant certifications preferred: Checkpoint and Palo Alto Networks firewalls.

Job Family Group:

Technology

Job Family:

Information Security

Time Type:

Full time

Primary Location:

Irving Texas United States

Primary Location Full Time Salary Range:

$125,760.00 - $188,640.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

Apr 15, 2025

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.