Job Family: Internal Services

Req ID: 419522

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways.  Who knows where our shared journey will take you?  

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

As an Estimating Coordinator – Fire Sprinkler - Remote (US), you will:

• Prepare cost estimates and proposals, based on information provided by field technical personnel, for the correction of impairments and deficiencies identified during ITM services on Fire Protection Equipment. (Fire Sprinkler Systems, Fire Pumps, Backflow Preventers, etc.)

• Understand the end product/result and work to determine the correct solution that best meets the customer’s needs, while maintaining code compliance and equipment operability.

• Prepare proposals with supporting cost estimates.

• Send proposals to the customer, client services manager and appropriate field personnel based on local workflow and/or code requirements.

• Track and follow up on customer correspondence to secure approval for needed repair work.

• Coordinate with Supervisor and other team members to identify source and cost of repair parts and/or services when necessary.

• Prepare turnover documentation for transmittal to local service coordinators in the appropriate branch office to ensure proper completion of work.

• Track and maintain assigned proposals and purchase orders. 

• Report unresponsive customers or delayed approvals to Field Quote Center Supervisor for escalation to local service team as needed.

• Provide feedback on methods and means that would help streamline the process and improve throughputs for all parties.

• Deliver outstanding customer service and support.

You'll make an impact with these qualifications:

Basic Qualifications:

• High school diploma, state-recognized GED

• Demonstrated knowledge/aptitude of Fire Sprinkler Systems, Fire Pumps, Backflow Preventers, etc. based on applicable work experience (inspector, technician, construction, sales, administration & project management etc.)

• Demonstrated proficiency with Microsoft Office Suite and PC skills

• Qualified candidates are required to work in a home-based, virtual environment

• Demonstrated ability to communicate effectively/professionally (verbal and written) and provide quality customer service to remote customers, field technicians and operation teams

• Demonstrated ability to multitask and prioritize workload

• Must be at least 18 years of age

• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• Associate's degree or bachelor's degree in Fire Protection Engineering

• NICET Certification or equivalent in Fire Sprinkler Systems, Fire Alarm Systems and/or Special Hazards Systems

• Fire Protection System Certifications from Manufacturers or Major Universities

• State or local Fire Sprinkler Technician/Inspector/Designer/Backflow Licenses 

• Field Technical Experience in the Fire Alarm, Fire Sprinkler and/or Life Safety Industries

• Experience in a call center environment

• Demonstrated understanding of business processes, standard practices, tools, and financial systems in support commercial building fire and security systems

• Estimating and/or sales experience in the Fire Alarm, Fire Sprinkler, Life Safety or related Industries

You’ll benefit from:

• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here:  https://www.benefitsquickstart.com/siemens/index.html

• The pay range for this position is $45,400 - $84,300. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Ready to create your own journey?  Join us today and help create a better #TomorrowWithUs!

About Siemens:  

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Diversity, Equity, and Inclusion:  

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here (https://www.siemens.com/us/en/company/environmental-society-governance/diversity.html) .

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

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Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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