(U.S. Mortgages) Control Monitoring & Testing Leader

The Central Testing Unit’s Assessment & Monitoring team is part of Citi’s Central Controls Capabilities Unit and is responsible for the independent monitoring/testing of Agent – Client call listening controls for both secured (mortgages & home equity) as well as unsecured (credit cards & personal loans) products executed within Citi’s USPB & Wealth businesses, to ensure consistent & effective delivery of these critical regulatory required controls processes.

This position reports to the Assessment & Monitoring Team Leader within the Centralized Controls team and is an execution-oriented individual contributor position accountable for end-to-end call listening controls monitoring & testing design – i.e., operational controls performance assurance/testing, including control design assessment, escalations resolution & reporting, and insight sharing related to the above scope of controls monitoring/testing.

The Controls Monitoring & Testing Leader is a subject matter expert on overall controls monitoring, with an excellent level of understanding of control testing and who closely follows latest trends in related controls testing and adapts them for application within their own job and covered businesses and functions.

Excellent communication skills required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence and convince others, particularly colleagues in other areas and occasional external customers. Accountable for significant controls testing results and advice regarding the controls execution. Necessitates a degree of responsibility over technical strategy.

Responsibilities:

• Supports the Controls Testing Utility by assessing control design, designing control testing tools, developing control testing procedures, handling escalations and developing insights.

• Carries key responsibility for Control Design Assessment (CDA) of call listening controls by executing CDA checklist/procedures for controls and recording results in Citi Risk & Control (CRC).

• Owns significant portions of control testing design activity, which includes writing control testing tool descriptions, and authoring control testing procedures and QUEST setup.

• Develops control testing procedures in Confluence and is responsible for obtaining necessary signoffs from covered businesses and functions.

• Performs a uniquely significant role on training Central Testing team overseas on all designed control testing tools and established control testing procedures.

• Has the ultimate decision on controls testing outlier disputes, holds the responsibility to raise concerns through IMPACT Concerns or QUEST Observation Logs based on the Business.

• Creates materials for Operational Risk Forums (ORF) and senior meetings as needed and investigates causes for results that are deviating from trends and escalate situations that pose excessive risk(s).

• Develops and drives quality checking routines to ensure compliance with all relevant policies, operating guides and owned control testing.

• Supports team members on topics ranging from control testing design to performance management and control testing platform basics.

• Helps drive continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing.

• Maintains relationships and drives accountability with partners and stakeholders to drive control testing's success in support of the business's strategy.

• Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

• Support other relevant work efforts of the department where needed and as directed by their manager.

Qualifications:

• 5+ years relevant experience, 3+ years in Risk & Controls roles.

• Subject matter expert on controls design, execution and/or control testing.

• Excellent understanding of MCA (Managers Control Assessment) frameworks and processes.

• Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint.

• Effective communication, written and presentation skills.

• Strong people and relationship management skills with the ability to influence others and foster a sense of collaboration.

• Independent thinker and able to perform a credible challenge of businesses/functions.

• Ability to work effectively on virtual teams, including across different geographies and time zones preferred.

Travel Requirement:

• Less than 10%.

Education:

• Bachelor’s/University degree, Master’s degree preferred.

Job Family Group:

Risk Management

Job Family:

Business Risk & Control

Time Type:

Full time

Primary Location:

Irving Texas United States

Primary Location Full Time Salary Range:

$114,720.00 - $172,080.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

Jun 18, 2024

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Citi is an equal opportunity and affirmative action employer.

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