Application Support Analyst - ETL/Ab Initio

Irving, Texas

Hybrid

Contract

$65/hr - $70/hr

Grow your career as an Application Support Analyst - ETL/Ab Initio with an innovative global bank in Irving, TX. Contract role with strong possibility of extension. Will require working a hybrid schedule 2-3 days onsite per week.

Join one of the world's most renowned global banks and trusted brand with over 200 years of continuously evolving financial services worldwide. You will work alongside some of the smartest minds in the industry who are excited to share their knowledge and to learn from you.

Contract Duration: 10+ Months

Required Skills & Experience

• Bachelor’s degree or equivalent experience in computer science and/or related discipline.

• 10+ years TECH DEV or Support experience

• ETL (Ab Initio) Development and/or support experience

• Experience driving solutions to complex problems where the analysis of situations or data requires an evaluation of intangible factors.

• Experience in Corporate banking or Financial Services.

• Experience with Distributed Systems - Unix, Linux, Oracle, Cloud, SQL,

• Experience with change control methodology.

• Experience with Ticketing systems like Service Now.

• Strong leadership, problem-solving and decision-making skills.

• Independent thinker with the ability to perform under pressure.

• Ability to work comfortably in ambiguous situations and optimize the teams’ resources to attain business goals and objectives.

• Excellent interpersonal skills.

• Passion for supporting customers.

Desired Skills & Experience

• US work visa

• Finance domain preferred

• Experience with Job scheduling tools like Autosys or Command Center

What You Will Be Doing

• Motivate a team of Applications Support professionals through performance, coaching and setting educational objectives.

• Ensure timely and accurate handling of incident and request tickets within prescribed SLAs.

• Ensure Application Support professionals provide excellent customer service in addition to resolving issues.

• Prioritize projects for the Applications Support Professionals on a scheduled and real-time basis, as needed.

• Improve productivity by highlighting deficiencies and recommending changes in tools, training, processes, and reporting.

• Acts as advisor or coach to new or lower level analysts; allocates work.

• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.

• Ensures all service level objectives are achieved or exceeded.

• Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.

• Work with a sense of urgency to continually improve service levels and customer satisfaction.

• Handle client escalations, as needed.

• Ensure responsiveness to issues 24x7 working both with internal and 3rd party resources.

• Follow up with unsatisfied customers to ensure issues are resolved and customers are satisfied.

• Report operational achievement and progress to the IT leadership on a regular basis including statistical analysis, improvement of action plans, and development of KPI’s.

• Work with other managers to ensure operational consistency.

• Resolve customer technical issues through diligent research, reproduction, and troubleshooting.

• Document technical procedures, develop and review content for knowledge base.

• Works across technology teams and stakeholders to promote teamwork and collaboration.

• Assists in managing version upgrades.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family

• Dental & Orthodontia Benefits

• Vision Benefits

• Health Savings Account (HSA)

• Health and Dependent Care Flexible Spending Accounts

• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

• Hospital Indemnity Insurance

• 401(k) including match with pre and post-tax options

• Paid Sick Time Leave

• Legal and Identity Protection Plans

• Pre-tax Commuter Benefit

• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

Posted by: Melissa Klein

Specialization: Javascript Java