Description: **Experience in managing VM’s, VM resources via vSphere client, and cluster resources. Administration and maintenance of virtual desktops with a strong understating of XenDesktop and Citrix Desktop Studio.

Duties: Work with the Service Desk, other PC Technicians and experienced Technicians to understand PC support needs.

Resolve calls that have been escalated in the Call Tracking system; assume primary responsibility for client’s PC support; provide hands-on and remote controlled PC support services; provide expertise on support services when requested by peers and clients. May be required to reload base images on PC’s;

Lead/participate in Hardware & Software deployments; Follow Hardware and Software procurement usage guidelines; management of printing problems and network printers.

Responsible for all work in progress assigned to ensure completion of tasks and proper communications with clients; provide “on-call” level-2 support; reconcile client demand for services with available resources; record all support activities for proper measurement of work performed.

Skills: Excellent customer service, interpersonal, organizational and communication skills; ability to work in a fast paced changing environment. Must enjoy solving a wide variety of problems on a continual basis.

Skills and experiences with the use of technology in a business environment, including exposure to Service Desk Support, data networks, and application environments. Experience with customer service functions in PC support; demonstrated exceptional organizational skills; familiarity with Windows operating system; ability to ascertain the criticality of incoming requests; fundamental understanding of Outlook and Office Applications.

Ability to translate technical terms into non-technical language; understanding of computer terms and acronyms; Must be able to follow departmental processes and procedures, ability to follow and document resolutions using Knowledge Management tools.

**Experience in managing VM’s, VM resources via vSphere client, and cluster resources. Administration and maintenance of virtual desktops with a strong understating of XenDesktop and Citrix Desktop Studio.

Skills:

Citrix Desktop, vSphere, XenDesktop, PC

Top Skills Details:

Citrix Desktop, vSphere, XenDesktop, PC

Additional Skills & Qualifications:

Soft Skills

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.