Description

If you are interested in this position, please apply on Twitch's Career site https://www.twitch.tv/jobs/en/

About Us:

Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It's where millions of people come together to chat, interact, and make their own entertainment.

We're about community, inside and out. You'll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We're on a quest to empower live communities, so if this sounds good to you, see what we're up to on LinkedIn and Twitter and discover projects we're solving on our Blog.

About the Role:

The Global Partner Operations team manages the processes and daily tasks that ensure baseline Partner experiences on Twitch. As creator needs are diverse, we specialize in internal systems and collaborate with teams across the business, harnessing our collective knowledge of creators to achieve the best outcomes.

Reporting to the Senior Manager of Global Partner Operations, this member of our team will handle processing of daily internal Partner request queues and support partners across the business with ad-hoc requests related to our systems while working to improve these processes and overall experience of creators on the service.

You can work in San Francisco, CA, Irvine, CA, or Remote US.

You Will:

• Manage Partner related internal requests queues across Onboarding, Offboarding, and Contract Management

• Accomplish and meet manual onboarding workflow service level agreements

• Improve and refine internal processes

• Report internal request queue trends and performance

• Partner with Finance, Legal and Global Partnerships teams to address Partner related issues

• Maintain data and document repositories to assist Customer Support and Legal teams with Partner tickets

Perks

• Medical, Dental, Vision & Disability Insurance

• 401(k)

• Maternity & Parental Leave

• Flexible PTO

• Amazon Employee Discount

Basic Qualifications

• Managed processes with a high volume of tickets or requests

• Customer service or other user-facing experience

• Comfortable handling and processing data sets

• Bachelor's degree from an accredited university

Preferred Qualifications

• Customer Service / Project Management background

• 3+ years of experience with CRM platforms and tooling

• Familiarity with the Twitch platform

• The ability to work in fast paced situations

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status, or other legally protected status.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $78,200/year in our lowest geographic market up to $167,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.