Administrative Assistant Specialist - Order Management (SSO Division - Irvine,CA)

Location : IRVINE, CA, United States

Job Family : Support

Job Type : Regular

Posted : Jul 9, 2024

Job ID : 50351

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Parker Aerospace

• Parker Aerospace, an operating segment of Parker Hannifin Corporation, is one of the world’s leading producers of flight control, hydraulic, fuel, inerting, fluid conveyance, thermal management, and engine systems and components for the aerospace industry. We design and build equipment for virtually every aircraft and aero engine being produced in the world today.

• In addition to game-changing technology, our customers look to us for shorter lead times, lower costs, higher reliability, and lifetime support. All coupled with the positive attitude and innovative thinking of a true business partner.

• Parker Aerospace provides unmatched performance for both our customers and shareholders, built on a foundation of integrity, innovation, and customer satisfaction. As a result, our business has seen consistent growth and, best of all, our team members share in Parker’s success.

Position Summary

With minimum supervision, responsible for administrative duties of broad scope and complexity requiring independent judgement and familiarity with applicable procedures. Effective interpersonal, verbal, and written skills; versatile to interface at all levels of the organization.

Responsibilities

• Following established procedures, perform a variety of Back Office administrative responsibilities.

• May be required to perform some or all the following:

• Administers and process customer purchase orders by reviewing Customer Service Administrators’ flow down instructions for product requirements to existing terms and conditions of purchase orders or maintenance agreements.

• Establishes and maintains relationships with customer facing teams through courteous and efficient servicing of customer requests. Maintains regular communication with customer facing teams and responds to external customer service issues.

• Prepares and submits correspondence in response to customer requests. Maintains an appropriate level of confidentiality regarding customer and company matters.

• Generates and process of standard spares quotes in a timely manner and coordinates with price estimating. Reviews pricing for reasonableness, submits quotations/proposals for customer review

• Coordinates with various functions of the company (e.g. Customer Service Administrators, quality, shipping/receiving, accounting, Account Managers, planning and shop personnel) on customer issues. Prioritizes requests and commits to reasonable production and/or provisioning lead‐time.

• Releases repairs to production when customer approval is received by submitting work order to scheduler and updating sales order

• Enter and manipulate data on spreadsheet, data base or file management programs and perform a broad range of typing projects with high degree of accuracy and speed.

• Manages customer portals, including downloading purchase orders, updating purchase order status, and expedite requests

• Set priorities and procedures for accomplishing work. May be required to delegate portions to others or help and support to others.

• Collect data, conduct research, and compile information using a variety of mathematical calculations for a broad range of reports and projects.

• Conduct inquiries into specific problems, such as delays, to ensure objectives are being met.

• Communicate potentially negative situations to management in a constructive manner.

• Read mail, highlight action or important items, attach relevant files or information before distributing. Respond to routine correspondence or draft routine responses for review and signature.

• Ability to accurately type 55 wpm, where applicable. Personal computer skills required

Job Requirements

• Minimum of three years of increasing in complexity of administrative duties related office experience or demonstrated ability to perform described responsibilities

• High School diploma or education certificate in applicable functional area preferred.

• Working knowledge of R-Card.

• MSS knowledge is preferred.

• Thorough knowledge of office equipment, administrative procedures and/or terminology in functional area.

• Ability to accurately record meeting proceedings, where applicable.

• Proficient with Microsoft Suite software.

• Must demonstrate effective verbal, written and interpersonal communication skills.

• Ability to work effectively with others and be a participative team player.

• Ability to navigate customer portals, retrieving orders, updating portals with Parker promise dates, and managing portal backlog accuracy, including delivery dates, quantities, and price.

• Excellent Microsoft Excel skills, including Formula, Vlookup, and pivot table.

Please note that the salary range information is only applicable for California. Compensation is based on a variety of factors, candidate experience, qualifications, location as well as market and business considerations. Pay Range: $21.21 - $35.35

This role is subject to compliance with the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), which requires the incumbent to be either a US citizen, lawful permanent resident [“green card” holders], or have refugee or asylee status).

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. This position is subject to meeting export compliance eligibility requirements.

(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

and

http://www1.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf

Drug-Free Workplace

In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.