Warranty Analyst

Description

About Textron Specialized Vehicles

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, and ground support equipment. Textron Specialized Vehicles markets products under the Ransomes, Jacobsen, E-Z-GO®, Cushman®, Bad Boy®, TUG™ and Douglas™ brands; Its vehicles are found in environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting preserves.

Opportunity

Ransomes Jacobsen Ltd are seeking a Warranty Analyst. Warranty is a key part of the service and customer care we provide our client’s with. You will analyse warranty data and liaise with external stakeholders on behalf of the Company.

The projects/tasks will be varied. They will include, but are not limited to:

• Reviewing and processing warranty claims in accordance with our warranty policy, consulting with service/engineering departments as necessary;

• Preparing and reporting the departments Key Performance Indicator's (KPI) through scheduled data extracts;

• Using data analytics as the basis for business change; presenting evidence-based recommendations for improvements to design & manufacture of our products;

• Managing the warranty returns process, including communications with dealers and suppliers about product returning for investigation;

• Managing warranty registrations, ensuring appropriate documentation is stored to validate warranty periods;

• Auditing & training our dealer partners (local and abroad) on warranty processes to minimize the negative impact of vehicle faults to our customers;

• Supervising warranty interns during their annual placement, developing them to support the warranty department & their future careers;

• Taking on specific projects as requested & other duties as required in the daily running of the customer care department.

Qualifications

Minimum Qualifications/Skills/Education:

• Educated to degree level or equivalent in a business/finance field or similar is desirable;

• Clear written and verbal communications with an ability to summarise and communicate results from large amounts of data both visually and in words;

• Ability to analyse and compile necessary data, then present recommendations to management;

• Excellent customer service and organisational skills;

• Proficient in Microsoft based applications and IT literate;

• Ability to work independently with minimal supervision while maintaining effective communications regarding status and updates of functions;

• Must possess the ability to interface effectively with other functional areas of the company as well as a worldwide customer base;

• Effective time management skills, including the ability to multitask and prioritise workloads to meet deadlines;

• Ability to work well under time pressure, to the highest professional standards;

• Experience with Oracle E-Business Suite is desirable;

• You should be detail oriented and take pride in your work;

• You should be autonomous and look to add value to everything you do.

Recruiting Company: Textron Specialized Vehicles
Primary Location: GB-Ipswich
Job Function: Product Support
Schedule: Full-time
Job Level: Individual Contributor
Job Type: Standard
Shift: First Shift
Job Posting: 05/23/2024, 5:04:32 AM
Job Number: 323721