Summary:

Responsible for the delivery of client service for allocated international clients and support for new and existing business for the relevant Business Area.

The Role:

Roles and Activities

Global Programme Renewals

• Create and agree the annual service plan for each International Client

• Formulate and agree the renewal data gathering strategy and timeline

• Provide input into strategy meetings with clients, brokers and insurers

• Work with insurers and broking teams to establish local and master policy requirements (limits, cover, nuances, where local policies are to be issued etc.)

• Work with insurers to identify local nuances such as tariffs, wording restrictions, local retentions etc.

• Agree or install KPI's with insurer regarding local policy and certificate issuance, together with premiums collections and cashflow. Reviewing post renewal as part of stewardship meeting

• Input or production of premium allocations to ensure that there are benchmarked with local norms, comply with local tariffs etc.

• Agree network fees

• Have responsibility for the communication of group programmes to broker network and local client operations (where required)

• Management of insurers administrations of local policies including: ensuring instructions sent to local fronting companies in a timely manner, communication to client on status on insurers instructions, monitor status and speed of issuance of local policies and invoices

• Attend meetings with local brokers and client where required on local and global insurance issues

Local Programmes (stand-alone policies/compulsory covers)

• Communication of group risk purchasing philosophy to local brokers and local client companies (where appropriate)

• Produce Analysis Report of local policy summaries to ensure:

• compulsory covers are purchased

• no duplications with global programmes

• local policies dovetail with global programmes

• adherence to group risk purchasing philosophy

• compliance with remuneration parameters

• Work with client and local broker to maximise WTW Global Network appointments on local lines

• Agree and manage local broker service requirements with client

General Advice

• Provision of information on admitted/non-admitted, compulsory covers, where local policies required, extent of cover available locally and other regulations and practices.

• Provide advice to colleagues, prospects and clients on the operation of global programmes

• Advise colleagues, prospects and clients on insurers capabilities to deliver global solutions

• Be a focal point for knowledge of insurers international expertise and processes

Communications and Relationships

Internal:

• Attend conferences

• Colleagues and Associates

External:

• Key contacts within clients

• Key contacts within insurers

The Requirements:

Qualifications:

• Preferably educated to A level’s or relevant industry experience

• Preferably with professional qualifications of ACII or working towards this

Skills:

• Intermediate level IT skills (Microsoft Office suite)

• Comprehensive knowledge of insurance and underwriting in order to deal effectively with client needs

• Strong interpersonal and communication skills with the ability to build relationships with new clients and insurers and maintain strong relationships with existing ones

• Able to deal professionally with internal and external contacts, able to represent BU and the wider WTW Group with a high level of credibility

• Excellent client focus with proven experience of delivery of high levels of client service

• Ability to analyse situations and provide recommendations to identify optimum solutions

• Good understanding of the processes that support the operating model and strategy for the BU and WTW GB overall

• Experience of working with and adhering to processes and systems that support client service delivery

• Intermediate level of data analysis and presentation skills

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.