Job Information
WTW Business Support Advisor - Marine in Ipswich, United Kingdom
This dynamic and developing role is Hybrid with weekly travel to our Ipswich Office, overseeing a portfolio of clients ‘post placement / non-contractual’ along with supporting Client Executives to provide excellent Client Service. The successful candidate will be part of the Marine CUBS team. This role is mainly Administration based along with some elements of technical solutions for both direct and reinsurance placements. Will also manage and help develop client and Willis Towers Watson relationships.
The Role
Understand the clients’ business needs and look for solutions to deliver those needs through the provision of ongoing service. Investigating / trouble shooting and the ability to see queries through to resolution
Understand, apply and where necessary explain the business unit policies and procedures
Provide subject matter expertise where required
Draw on expertise within the wider Business Unit and across the Group for clients as required
Liaise with clients and build strong relationships
Actively support the Business Unit drive of the sales process and business area practice activity
Work closely and maintain working relationships with key stakeholders
Ensure compliant processing within internal metric framework
Ensure accurate loading of data within agreed time and quality standards
Check policies and client documentation as appropriate in conjunction with colleagues in Mumbai
Deliver ‘Post Placement’ client service, adhering to standardised policies, procedures, and service standards by utilising a range of system applications.
Support the Business Unit in accurate budgeting, forecasting, and tracking of revenue
Deliver high levels of client service in line with Marine standard operating procedures for client activity
Communicate effectively with clients, associates, markets, and others where appropriate to maximise service delivery levels
Manage KPIs/SLAs to ensure targets are met
Ensure adherence to Group policies, procedures, and all regulatory requirements
The Requirements
Skilled at building effective relationships, at all levels, with key stakeholders
Proven track record of delivering high levels of client service
Ability to represent the practice and Willis Towers Watson with integrity and credibility
Good communication, negotiation, and interpersonal skills
Able to prioritise, manage deadlines and work under pressure
Ability to work both independently and as part of the wider team
Experience of working with and adhering to processes and systems to support client service delivery
Insurance experience preferable
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
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