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Highmark Health
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Indianapolis, Indiana
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**
This job is responsible for a variety of facets of managing the customer Relationship Management (CRM ... addition to offering Sales and Marketing customer solutions support (e.g. stocking promotional items
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Highmark Health
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Indianapolis, Indiana
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responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
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Highmark Health
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Indianapolis, Indiana
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-selling.
Conduct routine service calls and function as the primary Group contact for strategic planning ... responsibility for customer satisfaction and loyalty.
Complete and maintain sales projections, finalize rates
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Highmark Health
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Indianapolis, Indiana
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responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
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Highmark Health
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Indianapolis, Indiana
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resolution with all level of leadership including physicians, service line VP's, CAO's, CFO's etc ... responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
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Highmark Health
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Indianapolis, Indiana
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disease processes
Understanding of healthcare costs and the broader healthcare service delivery ... responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
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Highmark Health
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Indianapolis, Indiana
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responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
...
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Highmark Health
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Indianapolis, Indiana
...
, employees may have access to covered information, cardholder data, or other confidential customer
...
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Highmark Health
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Indianapolis, Indiana
...
, employees may have access to covered information, cardholder data, or other confidential customer
...
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Highmark Health
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Indianapolis, Indiana
...
. This role will be accountable for leveraging a deep understanding of business and customer problems to ... research, competitive analysis, and customer insights to identify unmet needs and opportunities for product
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Highmark Health
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Indianapolis, Indiana
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designated portfolio.
Identify and drives both cross-product and cross-customer value and shared ... responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
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Highmark Health
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Indianapolis, Indiana
...
. This role will be accountable for leveraging a deep understanding of business and customer problems to ... research, competitive analysis, and customer insights to identify unmet needs and opportunities for product
...
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Highmark Health
-
Indianapolis, Indiana
...
, employees may have access to covered information, cardholder data, or other confidential customer
...
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Highmark Health
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Indianapolis, Indiana
...
Preferred
Bachelor's Degree
EXPERIENCE
5 - 7 years in Customer Service
1 ... , employees may have access to covered information, cardholder data, or other confidential customer
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Highmark Health
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Indianapolis, Indiana
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healthcare costs and the broader healthcare service delivery system
Proficiency in MS Excel and strong ... , employees may have access to covered information, cardholder data, or other confidential customer
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Highmark Health
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Indianapolis, Indiana
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Customer Service
Leadership
Agile Methodolgy
Agile Project Management
**Language ... defects are realized and completing analysis of the results tying back to customer impacts
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Highmark Health
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Indianapolis, Indiana
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requests and customer experiences.
ESSENTIAL RESPONSIBILITIES
Takes a lead role for ... information, cardholder data, or other confidential customer information that must be protected at all times
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Highmark Health
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Indianapolis, Indiana
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requests and customer experiences.
ESSENTIAL RESPONSIBILITIES
In partnership with other ... to covered information, cardholder data, or other confidential customer information that must be
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Highmark Health
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Indianapolis, Indiana
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models to unlock improved customer experiences and outcomes. To build trust and momentum, you will ... information, cardholder data, or other confidential customer information that must be protected at all times
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Highmark Health
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Indianapolis, Indiana
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responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
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Highmark Health
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Indianapolis, Indiana
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do business to deliver superior customer experiences.
Foster collaboration by involving others ... responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
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Highmark Health
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Indianapolis, Indiana
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, performing the full range of customer service duties and responsibilities, as assigned.
Strives to ... .
Works independently of support from a senior customer service representative, frequently utilizing the
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Highmark Health
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Indianapolis, Indiana
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internally marketing enabling technologies based on customer capability requirements. Facilitate development ... system architecture balances functional, service quality and systems management requirements.
Use
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Highmark Health
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Indianapolis, Indiana
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(employees, managers, etc.) to identify opportunities for improvement and collect voice of customer. This job will be responsible for developing, testing and deploying new features in support of customer
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Highmark Health
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Indianapolis, Indiana
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responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
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Highmark Health
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Indianapolis, Indiana
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the customer and remediation team.Coordinate service delivery issue resolution and prioritize issues ...
Presentation Skills
Vendor Management
Customer Service
**Language (Other than English
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Highmark Health
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Indianapolis, Indiana
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disease processes
Understanding of healthcare costs and the broader healthcare service delivery ... responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
...
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Highmark Health
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Indianapolis, Indiana
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the requested treatment of service. Depending on the nature of the case, telephonic peer to peer ... .
Preferred
None
SKILLS
Critical Thinking
Case Management
Customer
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Highmark Health
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Indianapolis, Indiana
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information, cardholder data, or other confidential customer information that must be protected at all times
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Highmark Health
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Indianapolis, Indiana
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responsibilities, employees may have access to covered information, cardholder data, or other confidential customer
...
