About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The VP of Commercial Excellence will be responsible for developing and implementing strategies that optimize commercial (sales, customer success, and partner) performance, drive revenue growth, and improve sales processes. This role will lead a team focused on commercial strategy, process design and improvement, communities, and best practices amplification across the organization.

The Main Responsibilities

• Design and execute a comprehensive sales and customer success strategy aligned with company goals and market dynamics, both current and 3-year views.

• Create orchestration models to deliver on commercial strategy across Sales, Specialists, Sales Engineers, Customer Success, and functional support.

• Lead, mentor, and develop a sales excellence team, fostering a culture of continuous improvement and accountability.

• Utilize data analytics to measure sales and customer success performance, identify trends, and provide actionable insights to improve effectiveness and efficiency

• Recommend onboarding and sales training programs that enhance the skills and knowledge of the sales team

• Analyze and streamline commercial processes to reduce friction and enhance the customer journey, ensuring best practices are adopted

• Work closely with marketing and product management to ensure alignment on sales and customer success initiatives and messaging.

• Present findings and strategies to executive leadership, providing recommendations to drive business growth

• Stay informed of industry trends and competitive landscape to inform sales strategies and maintain a competitive edge

• Lead the territory growth planning process, the quota retirement planning process, and any annual or in quarter plan to exceed plan (PTEP) sales and revenue retirement planning processes across all segments

• Develop a precision execution engine that lays out the number of opportunities and deals, targets, bundles, pricing that need to be created, nurtured and closed to deliver on targets

• Create a forecasting engine and rhythm of commercial engine to get the business within + or - 5% 

• Lead Monthly Business and Ops reviews to drive from data, to insight, to scalable action

What We Look For in a Candidate

• Bachelor’s degree with 15+ years in sales, sales analytics or sales process improvement experience for enterprise technology companies

• Minimum 7 years experience of building, developing, and leading high performance teams

• Strong executive leadership experience with demonstrable results and successes

• Experience and comfortability working with all levels of leadership, decision makers, stakeholders, and external entities, to include public speaking and presentations

• Ability to influence an organization toward a unified goal and objective and being a change agent 

• Experience working closely with leadership teams and business executives to develop sales processes and strategies

• Passionate and innovative around driving growth strategies

• Consistently offers a positive, professional, and roll-up-your-sleeves attitude

• Thinks strategically and executes methodically

Legal Statements

• In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$167,580 - $223,440 in these states: AR ID KY LA ME MS NE SC SD

$176,400 - $235,200 in these states: AL AZ FL GA IA IN KS MO MT ND NM OH OK PA TN UT VT WI WV WY

$185,220 - $246,960 in these states: CO HI MI MN NC NH NV OR RI

$194,040 - $258,720 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 335762

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :

167580

Salary Max :

258720

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Application Deadline

11/16/2024