Patient Account Representative

Job Ref

2406320

Category

Administrative & General Support

Job Family

Remote / Work from Home / Virtual

Department

Surg Center CBO

Schedule

Full-time

Facility

VEI Central Business Office

10194 Crosspoint Blvd

Indianapolis, IN 46256

United States

Shift

Day Job

Hours

8-4:30PM or 7-3:30PM

Join our community

Community Health Network has an excellent opportunity available within our Patient Accounts team. If you are looking for challenging work and meaningful advancement, then you should consider a career with Community.

Where you fit in

The Patient Account Representative is responsible for managing all aspects of accounts receivables to ensure maximum/timely reimbursement for services performed for hospital billing and claims. The patient account role will be responsible for keeping current on all payer specific regulations and procedures and will provide written summaries of findings and recommendations. This position is customer focused with emphasis on accounts receivable management specifically reimbursement. The Patient Account Representative is required to follow established guidelines, take action to recover delinquent accounts with the payers. Place calls to the payers to collect and assist in maintaining Network A/R days. Follow up maybe performed by way of payer websites when appropriate. This position with assist the Manager of Reimbursement on payer calls to address outstanding payer issues/trends.

Your exceptional skills

• Adheres to all network and departmental procedures and policies

• Ability to work analytically

• Complies with applicable state/federal laws and the program requirements of accreditation agencies and federal, state and government health plans

• Organization

• Problem solving

• Advanced skills in Excel and Microsoft Office

• Documents all actions taken on accounts in the system account notes to ensure all prior actions are noted and understandable by others

• Ensures confidentiality of patient records

• Follows appropriate steps to resolve denials within specified timeframe

• Strong understanding of various payment systems

• Follows billing and collection procedures as outlined in policies and provides payers with the appropriate and necessary information to adjudicate claim

• Meets productivity standards designated by the department

• Meets QA standards designated by the department

• Monitors the billing and follow up holds at all sources, ensures timely resolution and is responsible for keeping assigned tasks current

• Participates in monthly conference calls with specific payers

Your exceptional qualifications

• Two years or more years’ of experience in revenue cycle healthcare within a medium to larger healthcare system

• Extensive knowledge and understanding of healthcare reimbursement

• High School Diploma or GED required

Your life with Community

You work hard to provide our patients with the exceptional care, and you deserve benefits to match. Community offers a unique employment package that encompasses not only your day-to-day job, but also your career.

You will have the opportunity to grow your career thanks to scholarships and tuition reimbursement from the Community Health Network Foundation, and receive recognition for your achievements.

Apply today for immediate consideration.

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.

Caring people apply here.

Community Health Network complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Community Health Network does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.